Bob
Palm Coast,#2UPDATE Employee
Tue, July 29, 2003
I have seen this and other mistakes so many times in the previous 3 years I have worked at Wal-Mart TLE. When you purchase the 15 point oil change it reads checking and topping off the windshield washer fluid, transmission fluid, power steering fluid, and differential fluid. The service does not check or top off the brake fluid or coolant. But, when you consider the fact that they pay their tle associates $6.00 per hour you get a guy off the street that dosen't know a brake fluid resivor from a spare tire. (If he was a technician he would be down the street making $26. per hour.) Many times I have seen these guys put automatic transmission fluid in power steering containers and brake fluid resiovors. At times they can't find the oil filter wrench so they clean the filter and not change it. The customer requests Castrol oil but gets Quaker State bulk oil, etc. The employee turn over in an average tle is 25% per month. That is the reason you see new faces every time you return for your oil change. The only training they get is "here is a car, this is how you open the hood, this is where you put in the oil". From there he is on his own. It's a 50 50 chance that you will get someone that has performed the job before when you get your oil changed or tires replaced at a Wal-Mart. The manager (probley came from the bakery or stock room, because he has a very low IQ but could say "yes sir" 50 times in 30 seconds) has been trained to turn everything over to CMI which is a Wal-Mart owned claims administration company. When CMI calls the manager and the person accused of damaging the vehicle they are instructed to say "It was that way when the vehicle arrived". CMI then denies the claim, It never gets to the insurance company as a claim. If something is obivious and caught before the vehicle leaves or Wal-Mart is taking responsibility it is handled in house. The customer is instructed to have it repaired, bring the bill to the store and a refund is given immediatly. As for the videos, the cameras are never on unless Wal-Mart is trying to catch an employee at something so they can get rid of him. CMI has no access to them. When you have a claim aginst Wal-Mart, you are referred to CMI, Inc. In actuality, it is a division of Wal-Mart who's employees are paid by Wal-Mart. What it boils down to is that Wal-Mart has complete and total control of all claims. Wal-Mart will also tell you 'go ahead and sue us, we have more money to pay our lawyers than you do'. And they will spend more on their company owned lawfirm then the repairs would have cost if they would accept responsibility.
Bob
Palm Coast,#3UPDATE Employee
Tue, July 29, 2003
I have seen this and other mistakes so many times in the previous 3 years I have worked at Wal-Mart TLE. When you purchase the 15 point oil change it reads checking and topping off the windshield washer fluid, transmission fluid, power steering fluid, and differential fluid. The service does not check or top off the brake fluid or coolant. But, when you consider the fact that they pay their tle associates $6.00 per hour you get a guy off the street that dosen't know a brake fluid resivor from a spare tire. (If he was a technician he would be down the street making $26. per hour.) Many times I have seen these guys put automatic transmission fluid in power steering containers and brake fluid resiovors. At times they can't find the oil filter wrench so they clean the filter and not change it. The customer requests Castrol oil but gets Quaker State bulk oil, etc. The employee turn over in an average tle is 25% per month. That is the reason you see new faces every time you return for your oil change. The only training they get is "here is a car, this is how you open the hood, this is where you put in the oil". From there he is on his own. It's a 50 50 chance that you will get someone that has performed the job before when you get your oil changed or tires replaced at a Wal-Mart. The manager (probley came from the bakery or stock room, because he has a very low IQ but could say "yes sir" 50 times in 30 seconds) has been trained to turn everything over to CMI which is a Wal-Mart owned claims administration company. When CMI calls the manager and the person accused of damaging the vehicle they are instructed to say "It was that way when the vehicle arrived". CMI then denies the claim, It never gets to the insurance company as a claim. If something is obivious and caught before the vehicle leaves or Wal-Mart is taking responsibility it is handled in house. The customer is instructed to have it repaired, bring the bill to the store and a refund is given immediatly. As for the videos, the cameras are never on unless Wal-Mart is trying to catch an employee at something so they can get rid of him. CMI has no access to them. When you have a claim aginst Wal-Mart, you are referred to CMI, Inc. In actuality, it is a division of Wal-Mart who's employees are paid by Wal-Mart. What it boils down to is that Wal-Mart has complete and total control of all claims. Wal-Mart will also tell you 'go ahead and sue us, we have more money to pay our lawyers than you do'. And they will spend more on their company owned lawfirm then the repairs would have cost if they would accept responsibility.
Bob
Palm Coast,#4UPDATE Employee
Tue, July 29, 2003
I have seen this and other mistakes so many times in the previous 3 years I have worked at Wal-Mart TLE. When you purchase the 15 point oil change it reads checking and topping off the windshield washer fluid, transmission fluid, power steering fluid, and differential fluid. The service does not check or top off the brake fluid or coolant. But, when you consider the fact that they pay their tle associates $6.00 per hour you get a guy off the street that dosen't know a brake fluid resivor from a spare tire. (If he was a technician he would be down the street making $26. per hour.) Many times I have seen these guys put automatic transmission fluid in power steering containers and brake fluid resiovors. At times they can't find the oil filter wrench so they clean the filter and not change it. The customer requests Castrol oil but gets Quaker State bulk oil, etc. The employee turn over in an average tle is 25% per month. That is the reason you see new faces every time you return for your oil change. The only training they get is "here is a car, this is how you open the hood, this is where you put in the oil". From there he is on his own. It's a 50 50 chance that you will get someone that has performed the job before when you get your oil changed or tires replaced at a Wal-Mart. The manager (probley came from the bakery or stock room, because he has a very low IQ but could say "yes sir" 50 times in 30 seconds) has been trained to turn everything over to CMI which is a Wal-Mart owned claims administration company. When CMI calls the manager and the person accused of damaging the vehicle they are instructed to say "It was that way when the vehicle arrived". CMI then denies the claim, It never gets to the insurance company as a claim. If something is obivious and caught before the vehicle leaves or Wal-Mart is taking responsibility it is handled in house. The customer is instructed to have it repaired, bring the bill to the store and a refund is given immediatly. As for the videos, the cameras are never on unless Wal-Mart is trying to catch an employee at something so they can get rid of him. CMI has no access to them. When you have a claim aginst Wal-Mart, you are referred to CMI, Inc. In actuality, it is a division of Wal-Mart who's employees are paid by Wal-Mart. What it boils down to is that Wal-Mart has complete and total control of all claims. Wal-Mart will also tell you 'go ahead and sue us, we have more money to pay our lawyers than you do'. And they will spend more on their company owned lawfirm then the repairs would have cost if they would accept responsibility.
Bob
Palm Coast,#5UPDATE Employee
Tue, July 29, 2003
I have seen this and other mistakes so many times in the previous 3 years I have worked at Wal-Mart TLE. When you purchase the 15 point oil change it reads checking and topping off the windshield washer fluid, transmission fluid, power steering fluid, and differential fluid. The service does not check or top off the brake fluid or coolant. But, when you consider the fact that they pay their tle associates $6.00 per hour you get a guy off the street that dosen't know a brake fluid resivor from a spare tire. (If he was a technician he would be down the street making $26. per hour.) Many times I have seen these guys put automatic transmission fluid in power steering containers and brake fluid resiovors. At times they can't find the oil filter wrench so they clean the filter and not change it. The customer requests Castrol oil but gets Quaker State bulk oil, etc. The employee turn over in an average tle is 25% per month. That is the reason you see new faces every time you return for your oil change. The only training they get is "here is a car, this is how you open the hood, this is where you put in the oil". From there he is on his own. It's a 50 50 chance that you will get someone that has performed the job before when you get your oil changed or tires replaced at a Wal-Mart. The manager (probley came from the bakery or stock room, because he has a very low IQ but could say "yes sir" 50 times in 30 seconds) has been trained to turn everything over to CMI which is a Wal-Mart owned claims administration company. When CMI calls the manager and the person accused of damaging the vehicle they are instructed to say "It was that way when the vehicle arrived". CMI then denies the claim, It never gets to the insurance company as a claim. If something is obivious and caught before the vehicle leaves or Wal-Mart is taking responsibility it is handled in house. The customer is instructed to have it repaired, bring the bill to the store and a refund is given immediatly. As for the videos, the cameras are never on unless Wal-Mart is trying to catch an employee at something so they can get rid of him. CMI has no access to them. When you have a claim aginst Wal-Mart, you are referred to CMI, Inc. In actuality, it is a division of Wal-Mart who's employees are paid by Wal-Mart. What it boils down to is that Wal-Mart has complete and total control of all claims. Wal-Mart will also tell you 'go ahead and sue us, we have more money to pay our lawyers than you do'. And they will spend more on their company owned lawfirm then the repairs would have cost if they would accept responsibility.
Shelly
Manhattan,#6UPDATE EX-employee responds
Tue, May 20, 2003
Don't go to wal-mart to get your oil changed or to buy your tires. Take it from me I've heard countless stories of having cars getting screwed up. They always tell you if you have flat that your tire can not be fixed and needs to be replaced even if it's fine. They always tell you its going to be several hours until it is finished so that you spend more time shopping in the store. If you go to wal-mart to have your oil changed check your oil before you leave the lot. I've heard several customers back and say there wasn't enough oil in there car. There was even one time a customer came saying there was no oil in their car at all. Just remember you've been warned by customers and employees so if you go there to have your car serviced and something goes wrong you have no one to blame but yourself.