- Report: #84734
Complaint Review: Walmart Connect - Internet
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Walmart Connect
www.wmconnect.com Internet, U.S.A.
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Walmart Connect Ripoff, bad bad billing practices, impossible to cancel, no customer support, money pit Internet ripoff to consumers Internet
I am a loyal Walmart customer and have been one for years. When I saw the CD in their store for "$9.95 Internet Service" I believed the package advertising " Finally affordable Internet service for the family".
I spent weeks at a time just trying to log on to the service, oh yeah; they had 'local access numbers' that were always having problems connecting, service unavailable messages, there may be a problem with your etc., etc., etc.
The first time we actually got logged on up comes this pop-up window for a porn site called "Morpheus XXX" with a graphic picture of a naked woman's torso on a thumbnail picture. Turns out this thing is like viral. It attached itself to my start up menu (naked torso and all), placed an icon (same naked torso) on my desktop; and wouldn't go away. Every time we got rid of it if we logged on to the internet it would come right back.
When we finally could get on we were constantly getting kicked off. My kids homework assignments were interrupted so consisitantly we gave up and went to the Library to use their computors.
I tried to get in touch with someone at walmart connect and got "stonewalled". When I got no response and tried to cancel my account per their instructions the "stonewalling" got worse. I E-mailed, I called their toll-free customer support number and after wading through ten minutes of recorded instructions, none of which included an option to talk to a human being; I was literally on hold for 40 minutes.(Yes I timed it).
I sent them a final E-mail cancelling my service. Six months later they were still taking money out of my bank account.
Teresa
Conroe, Texas
U.S.A.
I spent weeks at a time just trying to log on to the service, oh yeah; they had 'local access numbers' that were always having problems connecting, service unavailable messages, there may be a problem with your etc., etc., etc.
The first time we actually got logged on up comes this pop-up window for a porn site called "Morpheus XXX" with a graphic picture of a naked woman's torso on a thumbnail picture. Turns out this thing is like viral. It attached itself to my start up menu (naked torso and all), placed an icon (same naked torso) on my desktop; and wouldn't go away. Every time we got rid of it if we logged on to the internet it would come right back.
When we finally could get on we were constantly getting kicked off. My kids homework assignments were interrupted so consisitantly we gave up and went to the Library to use their computors.
I tried to get in touch with someone at walmart connect and got "stonewalled". When I got no response and tried to cancel my account per their instructions the "stonewalling" got worse. I E-mailed, I called their toll-free customer support number and after wading through ten minutes of recorded instructions, none of which included an option to talk to a human being; I was literally on hold for 40 minutes.(Yes I timed it).
I sent them a final E-mail cancelling my service. Six months later they were still taking money out of my bank account.
Teresa
Conroe, Texas
U.S.A.
1 Updates & Rebuttals
Jana
Austin,Texas,
U.S.A.
Restitution, Dispute the charge(s) with your credit card company
#2Consumer Suggestion
Sun, April 18, 2004
Teresa- 1) There have been other complaints about WalMart internet service on this site, one of which listed the phone # for the corporate office. Call that number and complain. Don't stop until you reach a person who has clout within the corporation. Demand a full refund, as well as complete and total cancellation of your account. 2) Dispute the charge(s) with your credit card company. Not only that, but draft and send a letter to your CC company, again contesting the charge(s). There is usually a separate mailing address - apart from the address used for paying your monthly CC bill - for doing this; ask the rep at your CC company for the address. -IF THAT DOESN'T WORK- 3) Get in touch with the TX Atty General's Office (www.oag.state.tx.us) and click the "Consumer Protection" hyperlink. Follow directions from there. -AND- 4) File a report with the Attorney Gen's office in the state in which WalMart is based (I think it's California, but you'll have to look it up) 5) If necessary, file a report with the Better Business Bureau (www.bbb.org). 6) Go to the U.S. Dep't of Justice website and read about internet fraud(http://www.usdoj.gov/criminal/fraud/Internet.htm) File a report with the FBI's internet fraud division (www.ifccfbi.gov), if necessary.
