Complaint Review: Walmart - Cedar Rapids Iowa

I have also worked as a cashier for places with carding policies that were hard for the customer to make sense of. If you work as a cashier, you should expect to be pleasant and polite. Try to understand where your customer is coming from. If you show sympathy and consideration for your customer, while apologizing and politely explaining the state law, 9 times out of 10, your customer will calm right down and end up apologizing to you! Even when a customer stays angry and even calls you names, you should stay polite even while escorting them out, if needed. If you can't do these things than you should not work in the service industry!

What makes you think that you are so special that you or your boyfriend don't need to show ID? When I worked at Wal-Mart, I did not care if you had a personal message from God complete with stone tablets. There was no room for argument or even civilized discussion on that point. If I needed to see ID from customers, there either showed it or they could hit the road - without the stuff they were planning to buy. And if a person was stupid enough to swear at an employee, that would earn the person an escort out the front door at the hands of management. If we get caught in an undercover sting, not only does the store pay, but the cashier will get charged as well, and have to pay several hundred dollars in fines. The cashier will be the one who would probably get disciplined or fired for that mistake. So after working at Wal-Mart for two years, I have no sympathy for anyone who thinks they're above showing ID when asked by a cashier. As far as I'm concerned, such people know where the door is, and I certainly hope they don't get their noses caught in said doors on their way out!

What makes you think that you are so special that you or your boyfriend don't need to show ID? When I worked at Wal-Mart, I did not care if you had a personal message from God complete with stone tablets. There was no room for argument or even civilized discussion on that point. If I needed to see ID from customers, there either showed it or they could hit the road - without the stuff they were planning to buy. And if a person was stupid enough to swear at an employee, that would earn the person an escort out the front door at the hands of management. If we get caught in an undercover sting, not only does the store pay, but the cashier will get charged as well, and have to pay several hundred dollars in fines. The cashier will be the one who would probably get disciplined or fired for that mistake. So after working at Wal-Mart for two years, I have no sympathy for anyone who thinks they're above showing ID when asked by a cashier. As far as I'm concerned, such people know where the door is, and I certainly hope they don't get their noses caught in said doors on their way out!

What makes you think that you are so special that you or your boyfriend don't need to show ID? When I worked at Wal-Mart, I did not care if you had a personal message from God complete with stone tablets. There was no room for argument or even civilized discussion on that point. If I needed to see ID from customers, there either showed it or they could hit the road - without the stuff they were planning to buy. And if a person was stupid enough to swear at an employee, that would earn the person an escort out the front door at the hands of management. If we get caught in an undercover sting, not only does the store pay, but the cashier will get charged as well, and have to pay several hundred dollars in fines. The cashier will be the one who would probably get disciplined or fired for that mistake. So after working at Wal-Mart for two years, I have no sympathy for anyone who thinks they're above showing ID when asked by a cashier. As far as I'm concerned, such people know where the door is, and I certainly hope they don't get their noses caught in said doors on their way out!

What makes you think that you are so special that you or your boyfriend don't need to show ID? When I worked at Wal-Mart, I did not care if you had a personal message from God complete with stone tablets. There was no room for argument or even civilized discussion on that point. If I needed to see ID from customers, there either showed it or they could hit the road - without the stuff they were planning to buy. And if a person was stupid enough to swear at an employee, that would earn the person an escort out the front door at the hands of management. If we get caught in an undercover sting, not only does the store pay, but the cashier will get charged as well, and have to pay several hundred dollars in fines. The cashier will be the one who would probably get disciplined or fired for that mistake. So after working at Wal-Mart for two years, I have no sympathy for anyone who thinks they're above showing ID when asked by a cashier. As far as I'm concerned, such people know where the door is, and I certainly hope they don't get their noses caught in said doors on their way out!

A lot of the comments are in direct line with the age groups of the person makeing them. (Not all.) As a tean i would have been angry at not being able to get my alcohol and being carded by a teen employee. As i have gone through the years and various life changes i have formed different or more mature views of situations. Now that i am in my mid 30's its almost nice to be carded. I don't get angry or mad at things that are trivial or someone elses rules. Wal mart didn't just come up out of the blue and make up this rule. I can assure you that they do not want to inconvenience you or any other customer. I am sure that someone (as mentioned before) did something and sued the company as a result of their action and Wal Mart was the $$$$$ they saw as Wal Mart was where a purchase was made that led to some type of accident or injury to someone. I have three children and if any of them did the things i did as a teen i would not be happy. Yes, i did get alcohol back in the day just as many kids still do today. It is there and can be picked up by any person that tries hard enough. Wal mart should be proud of the fact that maybe they lost a sale and some money, but if the alcohol landed in the wrong hands, maybe it stopped someone from getting hurt. I am sure based on the customer's comments that the intent on the purchase was legitimate. I can understand them being angry. It is not the end of the world. Did your life depend on that purchase? Did it hurt you not to drink or have to go somewhere else to make the purchase? The argument has little or no merit and should not be an issue. If this teen clerk had sold alcohol to a teenager in line in front of you, would you have done the right thing? What would you do? Based on what you did, this is your teen child and after making the purchase goes and gets wasted then killed driving their vehicle home at a high rate of speed because of your curfue. Now who is responsible? I am not trying to say anyone is wrong with their opinions. This is AMERICA. People really need to take a step back before bashing everyone because they did not get their way and evaluate the totality of the circumstances before totally trashing someone or some company. can you honestly say that as a result of the incident at Wal Mart that you have not been back into a Wal Mart? If you have been back then it must not have been as bad as you thought it was to get on here and bash the store or it's employees. If your so concerned, get off your duff and make a difference in our society. Get involved and make a difference. There are all kinds of clubs and groups that need volunteers to make their organizations successful. Do a ride along with your local police or sheriff if they have a ride along program. Get out and see what is really going on and see where maybe this kid not selling to someone by their policy did the right thing. Sorry if i took up too much space or if i lost anyone. I work a full time job, enjoy drinking alcohol on occassion, and work as a reserve deputy sheriff. I have seen a lot and will continue to see good and bad on a daily basis. I hope this makes sense to those who read it and if i lose someone i am sorry for the confusion. Life is too short to constantly badger others. Good luck to all and smile once in a while. It may be contageous.

A lot of the comments are in direct line with the age groups of the person makeing them. (Not all.) As a tean i would have been angry at not being able to get my alcohol and being carded by a teen employee. As i have gone through the years and various life changes i have formed different or more mature views of situations. Now that i am in my mid 30's its almost nice to be carded. I don't get angry or mad at things that are trivial or someone elses rules. Wal mart didn't just come up out of the blue and make up this rule. I can assure you that they do not want to inconvenience you or any other customer. I am sure that someone (as mentioned before) did something and sued the company as a result of their action and Wal Mart was the $$$$$ they saw as Wal Mart was where a purchase was made that led to some type of accident or injury to someone. I have three children and if any of them did the things i did as a teen i would not be happy. Yes, i did get alcohol back in the day just as many kids still do today. It is there and can be picked up by any person that tries hard enough. Wal mart should be proud of the fact that maybe they lost a sale and some money, but if the alcohol landed in the wrong hands, maybe it stopped someone from getting hurt. I am sure based on the customer's comments that the intent on the purchase was legitimate. I can understand them being angry. It is not the end of the world. Did your life depend on that purchase? Did it hurt you not to drink or have to go somewhere else to make the purchase? The argument has little or no merit and should not be an issue. If this teen clerk had sold alcohol to a teenager in line in front of you, would you have done the right thing? What would you do? Based on what you did, this is your teen child and after making the purchase goes and gets wasted then killed driving their vehicle home at a high rate of speed because of your curfue. Now who is responsible? I am not trying to say anyone is wrong with their opinions. This is AMERICA. People really need to take a step back before bashing everyone because they did not get their way and evaluate the totality of the circumstances before totally trashing someone or some company. can you honestly say that as a result of the incident at Wal Mart that you have not been back into a Wal Mart? If you have been back then it must not have been as bad as you thought it was to get on here and bash the store or it's employees. If your so concerned, get off your duff and make a difference in our society. Get involved and make a difference. There are all kinds of clubs and groups that need volunteers to make their organizations successful. Do a ride along with your local police or sheriff if they have a ride along program. Get out and see what is really going on and see where maybe this kid not selling to someone by their policy did the right thing. Sorry if i took up too much space or if i lost anyone. I work a full time job, enjoy drinking alcohol on occassion, and work as a reserve deputy sheriff. I have seen a lot and will continue to see good and bad on a daily basis. I hope this makes sense to those who read it and if i lose someone i am sorry for the confusion. Life is too short to constantly badger others. Good luck to all and smile once in a while. It may be contageous.

A lot of the comments are in direct line with the age groups of the person makeing them. (Not all.) As a tean i would have been angry at not being able to get my alcohol and being carded by a teen employee. As i have gone through the years and various life changes i have formed different or more mature views of situations. Now that i am in my mid 30's its almost nice to be carded. I don't get angry or mad at things that are trivial or someone elses rules. Wal mart didn't just come up out of the blue and make up this rule. I can assure you that they do not want to inconvenience you or any other customer. I am sure that someone (as mentioned before) did something and sued the company as a result of their action and Wal Mart was the $$$$$ they saw as Wal Mart was where a purchase was made that led to some type of accident or injury to someone. I have three children and if any of them did the things i did as a teen i would not be happy. Yes, i did get alcohol back in the day just as many kids still do today. It is there and can be picked up by any person that tries hard enough. Wal mart should be proud of the fact that maybe they lost a sale and some money, but if the alcohol landed in the wrong hands, maybe it stopped someone from getting hurt. I am sure based on the customer's comments that the intent on the purchase was legitimate. I can understand them being angry. It is not the end of the world. Did your life depend on that purchase? Did it hurt you not to drink or have to go somewhere else to make the purchase? The argument has little or no merit and should not be an issue. If this teen clerk had sold alcohol to a teenager in line in front of you, would you have done the right thing? What would you do? Based on what you did, this is your teen child and after making the purchase goes and gets wasted then killed driving their vehicle home at a high rate of speed because of your curfue. Now who is responsible? I am not trying to say anyone is wrong with their opinions. This is AMERICA. People really need to take a step back before bashing everyone because they did not get their way and evaluate the totality of the circumstances before totally trashing someone or some company. can you honestly say that as a result of the incident at Wal Mart that you have not been back into a Wal Mart? If you have been back then it must not have been as bad as you thought it was to get on here and bash the store or it's employees. If your so concerned, get off your duff and make a difference in our society. Get involved and make a difference. There are all kinds of clubs and groups that need volunteers to make their organizations successful. Do a ride along with your local police or sheriff if they have a ride along program. Get out and see what is really going on and see where maybe this kid not selling to someone by their policy did the right thing. Sorry if i took up too much space or if i lost anyone. I work a full time job, enjoy drinking alcohol on occassion, and work as a reserve deputy sheriff. I have seen a lot and will continue to see good and bad on a daily basis. I hope this makes sense to those who read it and if i lose someone i am sorry for the confusion. Life is too short to constantly badger others. Good luck to all and smile once in a while. It may be contageous.

A lot of the comments are in direct line with the age groups of the person makeing them. (Not all.) As a tean i would have been angry at not being able to get my alcohol and being carded by a teen employee. As i have gone through the years and various life changes i have formed different or more mature views of situations. Now that i am in my mid 30's its almost nice to be carded. I don't get angry or mad at things that are trivial or someone elses rules. Wal mart didn't just come up out of the blue and make up this rule. I can assure you that they do not want to inconvenience you or any other customer. I am sure that someone (as mentioned before) did something and sued the company as a result of their action and Wal Mart was the $$$$$ they saw as Wal Mart was where a purchase was made that led to some type of accident or injury to someone. I have three children and if any of them did the things i did as a teen i would not be happy. Yes, i did get alcohol back in the day just as many kids still do today. It is there and can be picked up by any person that tries hard enough. Wal mart should be proud of the fact that maybe they lost a sale and some money, but if the alcohol landed in the wrong hands, maybe it stopped someone from getting hurt. I am sure based on the customer's comments that the intent on the purchase was legitimate. I can understand them being angry. It is not the end of the world. Did your life depend on that purchase? Did it hurt you not to drink or have to go somewhere else to make the purchase? The argument has little or no merit and should not be an issue. If this teen clerk had sold alcohol to a teenager in line in front of you, would you have done the right thing? What would you do? Based on what you did, this is your teen child and after making the purchase goes and gets wasted then killed driving their vehicle home at a high rate of speed because of your curfue. Now who is responsible? I am not trying to say anyone is wrong with their opinions. This is AMERICA. People really need to take a step back before bashing everyone because they did not get their way and evaluate the totality of the circumstances before totally trashing someone or some company. can you honestly say that as a result of the incident at Wal Mart that you have not been back into a Wal Mart? If you have been back then it must not have been as bad as you thought it was to get on here and bash the store or it's employees. If your so concerned, get off your duff and make a difference in our society. Get involved and make a difference. There are all kinds of clubs and groups that need volunteers to make their organizations successful. Do a ride along with your local police or sheriff if they have a ride along program. Get out and see what is really going on and see where maybe this kid not selling to someone by their policy did the right thing. Sorry if i took up too much space or if i lost anyone. I work a full time job, enjoy drinking alcohol on occassion, and work as a reserve deputy sheriff. I have seen a lot and will continue to see good and bad on a daily basis. I hope this makes sense to those who read it and if i lose someone i am sorry for the confusion. Life is too short to constantly badger others. Good luck to all and smile once in a while. It may be contageous.

Stacey and Emily are the morons... I worked in a restaurant/bar for 4 years and had to deal with stupid people and stupid questions all of the time. If you want to get technical... The person selling you alcohol does not need to be 21. The clerk, by law, has to be 19 or he would not have been able to scan your alcohol. If he was underage, he would have to call a manager of fellow employee who is 19 or older. A bartender, on the other hand, needs to be 21 to open or pour alcohol. Federal Law. Do you think that's stupid, too? If you were stopped by a police officer and your license was expired by one day, you'd be responsible for driving illegally. Maybe you need to brush up on federal and state laws. I'd bet you'd be in an uproar if you were a parent and found out Wal-Mart sold your kid and her friends alcohol when only one of them was 21. You'd be quoting this law and filing a lawsuit. You sound like the type.

I was the one who wrote this report in the first place and am just reporting that unfortunately I have had to go to wal mart again since then and still go in with my boyfriend. Just to see if the clerks would do the same thing, my boyfriend buys some beer while I stand right next to him and the clerk does not card me. She says hi to me and asks me about my day, so I know that she knows I am there with him. So far, we have done this 12 times. If it is required for wal mart to card everyone in the party, then they are in some trouble then aren't they?

As far as I'm concerned, if I'm 21 (hypothetical..I'm in my early 30s) and I put alcohol on the conveyor at Wal Mart, then I am taking responsibility for the purchase. It shouldn't matter if I have my 10 year old brother with me, my 20 year old cousin, or my 30 year old friend. The assumption that I am going to share alcohol with any minors accompanying me is a violation of my presumption of innocence under the laws of this country. In America (at least before 9/11) people were innocent until proven guilty. Wal Mart's assumption and policy that legal alcohol buyers will always share alcohol with minors accompanying them is, in my opinion, a violation of civil rights. If this is a state law, then we need to lobby to get this law overturned. I'd be interested to see what the Wal Mart policies are regarding the sale of guns and ammunition. Does Wal Mart refuse to sell guns to minorities because they commit 80% of the crime in this country (I know this is outrageous, but no less outrageous than the carding of minors in the presence of adults argument). It is not Wal Mart's place to try to enforce morality or force their religious beliefs or distrust of citizens down customers throats. The company really has become too powerful. Finally, if Wal Mart cards every minor, then where are all the underage redneck NASCAR fans getting their Budweiser from? Thanks for reading.

Unfortunatly for the people in our society that are near the age of adulthood it seems that everyone is out to stop the ability of them and their friends to have fun. Having worked for Wal Mart, owned my own bar and now working for a sheriff's office the clerk acted properly and legally. The law does require the sales staff to check ID on everyone in the party. This does not apply to parents or gaurdians who have their children present, no matter the age of the child. Children can actually drink in the parents home with the parents present legally in Illinois, although the friends at the party can't. Sometimes it seems that the business should bend over backwards to help the customers, but the Wal Mart associate does not know the true intention of the person standing in the line. The alcohol could be for a gift or it could get drank in the parking lot of the store. The manager should have made more of an effort to diffuse the situation and helped with the checkout of any other items. With the other items purchased you could have gone to another store, the adult gone in and purchased the gift, and then legally transported the unopened alcohol in the vehicle. It is not illegal to have alcohol in the car as long as it is not open and someone who takes responsibility is twenty-one. As for the expired ID card of Angie's, it is invalid. Expired drivers license cards, state ID cards, Military ID cards are all useless except maybe to identify the body at a car wreck, and that doesn't always hold true. Sorry for the mental picture, but that and scrapping frost off your windshield are all they are good for. Most places will not accept an expired ID because a brother or sister will have a DL expire, go renew at the DMV say they lost their old one and give the old one to little brother or sister. It is amazing how many kids have two DL and may hand out the expired one on a traffic stop (FELONY.) Also think about the call your parents will recieve if you gave your ID to a friend and they are in the car wreck mentioned above. Hopefully this fills in some gaps, not trying to demean anyone. Wal Mart has had to impliment policy to deal with this situation because someone in the past has problably done exactly what you did, but then drank the alcohol and sued the zitty teen, the manager, the store and the company after they got drunk and wrecked their car. Hopefully this policy will prevent that from occuring anytime in the future.

Every store I have ever been into, that is the law. I don't see what the big deal is, I would have just bought the other stuff, and stopeed off somewhere else by myself and picked up the alcohol. It's not Wal-Mart's fault, they are just going by what the DTF tells them to do.

Quote: "...forget about Jay. He seems to be angry about somthing". Really, Stacy? Actually I read much more anger in your diatribe than Jay's. (Quote: the"rude person from Fl.") . His entry is factual and in opposition to your narcissistic entry. That hardly comprises a "rude" entry. Oh yeah...silly me! To YOU it does. . Quote:"You have the right to be treated with respect at any age". And the store clerk deserves such also. . Quote:"And the customer is always right... so if you truely fee wronged make them pay". Always? Every time no matter what? A reality check is in order here, folks. . P.S.: There's no "e" in truly.

First off, Boycott WalMart. Tell all your friends to stop spending money there. You are in your early 20s. Think about how much revenue they will be loosing if you do not shop there, ever. I know it seems trivial if they have millions of customers, for them to loose two.. but the rule of two is a mathamatical equation that is exponitial in nature and if you tell two and then those two tell two.. you get the picture. Secondly, I would have asked the clerk how old he was. If he is as young as you discribe he was most likely not old enough himself. If I am not mistaken you must also be leagal drinking age just to sell (run the liquior over the scanner). So refusing the sale was possibly the only way he could get his butt out of the fire. He did scan it and handle it.. which is bad but did not technically "sell" it. My guess is the manager came over and figured oh s**t... better to piss you off than possibly getting in trouble from BATF. My last comment is for the rather rude person from Fl. Jay who are you to determine my intent? You are now saying you know I am being deceptive and calling me a lier. If someone was truely trying to buy for others.. you honestly think they would be standing next to them in the store? Come on how stupid do you think kids are these days? I was a kid once and got others to buy the beer.. I was no where to be seen close to that store.. They would drop it off some time later, some place else. You are also reverse age discriminating against people. If I happen to have a friend younger, say in there early twenties, not yet old enought to drink but still within my age appropriate group of friends I have and you refuse me service because of them? Have you ever heard of guilt by association.. or even my constitutional favorite inoccent until proven guilty. Jay your being judge and jury and you don't have the right... I understand you are concerned for your job. I also think you should do what is "required" by the law, ask for ID. Nothing more nothing less. And the young lady is correct you can buy cigarette in front of minors. I have two children that shop with me every week and not once have they themselves been carded... what maybe I am a horrible mother.. maybe the smokes are for my kids... they are with me and maybe I am buying them for the kids... ahhhh Now how silly does that sound.. As far as the expired license goes. I am sure glad your perfect cause I'm not. I have forgotten to renew my license once, it comes up so often, what every 3-5 years. It is enough of a pain in the butt to deal with the BMV.. you are going to give them greif about that too? My point to the whole thing is.. if you are a dissatisfied customer, make them pay. In the pocket book. You are always going to have clerks with bad attitudes giving kids grief, well until your not young anymore...forget about Jay. He seems to be angry about somthing. You have the right to be treated with respect at any age. And the customer is always right... so if you truely fee wronged make them pay. Ask Kmart how much of money they have lost in the last 15 years..

This is how it works. You come thru the line, 6 pack or bottle in hand. What, you aren't old enough? Oh...companion is buying it? Wrong. Federal law says...you don't get it, and neither does anyone who is with you, any age because they are most likely buying it for you. If we sell it to any of you, this happens: I get fired. I also pay a hefty fine of at least $500, do not pass go, and do go to jail for maybe a year. My company also pays a fine, and may lose thier liquor licence. What, you still want your booze. Boo h*o. My kids don't care. How about cigarettes? Same deal. Law says unless you are old enough to have them, you don't get them, and I cannot sell them to anyone else who may be buying them for you, again with the punishment. And just think, all of this is supposed to be MY PROBLEM. You are the one wanting to break the law...why aren't YOU the one they are fining and hauling off to the jail cell? As far as the driver's licence being expired,....honey,...as far as they government, that would be local, state and federal...and count me in on this, too....if it's expired...you are dead to all of us...so spend the time and money and get it renewed.

Very strange indeeed, a retail store turning away business. This is just a wild guess, but the BATF Nazis might have been harassing the store about under age alcohol sales. Your sale rejection might've been a knee-jerk reaction to such. . The BATF could terminate their alcohol sales permit at will.

I CANNOT BELIEVE WALMART NOT SELLING THE ALCOHOL TO YOUR BOYFRIEND. EVERY LIQUOR STORE I HAVE EVERN BEEN IN, ONLY REQUIRES ONE PERSON TO BE 21 YEARS OF AGE. THEY WILL DEFINATELY LOSE BUSINESS OF SOME STUPID RULE LIKE THIS.

Yes, that is a stupid thing that Wal Mart did, however I can see where they are coming from to a certain point. As if this high school check out clerk was on an ego trip. How about this one. My friend and I went to buy some beer and we were carded. At that time in Minnesota the legal age was 19. She didn't have her ID with her, but I had mine. They refused to sell me the beer because the drivers license I had with me was expired. Now, how stupid is that. It was a photo ID, had my birthdate on it to prove I was of legal age, and they insisted they couldn't sell to me because the DL I used had expired. I then told the clerk that if thats the law, then I better go get my renewal so I could get my birthday back. What an idiot. We went to another liquor store and they didn't have a problem with my ID. Is it safe to say that Wal Mart lost a couple of customers? I know if that would have been me, I would have walked out left the stuff you were buying and go someplace else.