- Report: #1340824
Complaint Review: WalMart - Reno Nevada
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Author Confirmed
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WalMart
155 Damonte Ranch Pkwy Reno, 89521 Nevada, USA
Phone:
702-568-3807
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WalMart auto center damaged vehicle, denies responsibility Reno Nevada
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I'd like to know how WalMart can be allowed to damage vehicles in their auto center and then take no responsibility for it. I'm being told I can't view the cameras they are using to say my car was not damaged while in their possession, although there was clearly damage to my car that was not there upon dropping it off. They also put the wrong viscosity oil in, and displayed general ineptitude.
Original correspondence below. I was told today they are denying any liability when I called to follow up although they assured me that they would call me . '
To whom it may concern:
On Friday, November 4th, at approximately 10:30a, I left my vehicle at the WalMart tire and lube on Damonte Ranch in Reno for a full synthetic oil change. When I left my vehicle the front left fender and front bumper were undamaged.
When I was given the car back at approximately 11:15a, there was a large dent in the front drivers side fender, which also caused the front bumper to not seat correctly.
As soon as I noticed it, I immediately asked to speak with the manager, Gonzalo Ramirez. He looked at the vehicle, took pictures of the damage and assured me he would get back to me later today.
This afternoon I received a call from Bobby at WalMart who identified himself as the assistant manager. He informed me he reviewed video, and didn't see anything occur, but was quick to note he would not share the video with me when I requested.
The damage occurred while my car was in possession of WalMart employees. The damage was simply not there when it went in, and clearly was when it came out.
Please make prompt efforts to pay for the damages caused by the employee(s).
I was informed by Walmart management that a report was the only next available action. Please accept this as my statement of events accordingly.
On Friday, November 4th, at approximately 10:30a, I left my vehicle at the WalMart tire and lube on Damonte Ranch in Reno for a full synthetic oil change. When I left my vehicle the front left fender and front bumper were undamaged.
When I was given the car back at approximately 11:15a, there was a large dent in the front drivers side fender, which also caused the front bumper to not seat correctly.
As soon as I noticed it, I immediately asked to speak with the manager, Gonzalo Ramirez. He looked at the vehicle, took pictures of the damage and assured me he would get back to me later today.
This afternoon I received a call from Bobby at WalMart who identified himself as the assistant manager. He informed me he reviewed video, and didn't see anything occur, but was quick to note he would not share the video with me when I requested.
The damage occurred while my car was in possession of WalMart employees. The damage was simply not there when it went in, and clearly was when it came out.
Please make prompt efforts to pay for the damages caused by the employee(s).
I was informed by Walmart management that a report was the only next available action. Please accept this as my statement of events accordingly.
