- Report: #523739
Complaint Review: WARRANTY SERVICES MEPCO CDWS - Internet
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WARRANTY SERVICES MEPCO CDWS
PO Box 993520 96099-3520 Internet, United States of America
Phone:
8002093755
Web:
www.consumerdirectwarranty.com
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WARRANTY SERVICES, MEPCO, CDWS CDWS Premeditated Plan to place multiple blocks to payment of legitimate transmission failure under warranty. Internet
Report Attachments
AUTO WARRANTY COMPANIES SCAMMING THE PUBLIC
Consumer Direct Warranty Services (CDWS) of Redding, CA who maintains
an office at 4425 East Sahara Avenue, Las Vegas, NV 89104, sells auto service
warranties though dealers such AA Auto Warranty of West Deptford, NJ.
When speaking to a sales representative you are told these warranties cover
the Mechanical, Electrical, Optional Seals & Gaskets, and Labor of a failure.
When you get the short form policy in the mail it seems logical listing all the
major components of engine, transmision, drive axle, air conditioner, etc.
Your are told to maintain the manufacturers service schedule. Sounds Ok.
Now you have a failure (in my case the Transmission). I take the vehicle
to a GMC dealer and sign for a $130 diagnostic fee (covered in claim if accepted).
You are asked for all documentation SINCE the warranty started (I offered more).
A day later the service writer calls from the servicing dealership to tell you the claim
has been closed because you did not follow the manufacturers service schedule.
You send them more records previous to the warranty showing you have execeed
this, they reopen the case.
The next day CLAIM CLOSED AGAIN. They could not read the milage clearly
on the service report. Get copy from the tire dealer who did the oil change
from there accounting department and resend to reopen claim.
The second day CLAIM CLOSED AGAIN. They claim no transmission service was
done at 100,000 miles. True because it was done early at 60,000 mile BEFORE
the start of the warranty. I provide the proof, nothing happens over the weekend.
Monday after much back and forth CLAIM OPEN. They fax the service writer
a form for me to authorize the tear down of the entire transmission for which
I would have to pay $650 if the claim is not accepted. That would now put me at
risk for $780 in addition to the $2,138 paid for the entire warranty.
A local transmission shop quoted me $800 to rebuild it.
CDWS has in spite of my continuing offers to provide what ever information that
could be required repeatedly thrown road blocks to paying this claim. After
six days and counting how much faith should anyone have to sign for another
$780 of risk money.
My past warranty from INA was always processed in about twenty minutes.
That is without requests for every oil change (whats that got to do with the
transmission) or any paper work.
It becomes obvious that CDWS has no intention of honoring this warranty.
The service writer at the dealership tells me that this is now happening to
lots of people all the time. According to the Better Business Bureau CDWS
had 97 Claims against it and shows an 800# to its legal department. Numerous
sites on the internet (such as RipOffReport.com) are loaded tales of unpaid
claims.
I paid the $130 to the GMC Dealer, picked up my car and will start to
sue all parties involved.
I am a NJ Certified Teacher of Industrial Education and Automotive Technology
Consumer Direct Warranty Services (CDWS) of Redding, CA who maintains
an office at 4425 East Sahara Avenue, Las Vegas, NV 89104, sells auto service
warranties though dealers such AA Auto Warranty of West Deptford, NJ.
When speaking to a sales representative you are told these warranties cover
the Mechanical, Electrical, Optional Seals & Gaskets, and Labor of a failure.
When you get the short form policy in the mail it seems logical listing all the
major components of engine, transmision, drive axle, air conditioner, etc.
Your are told to maintain the manufacturers service schedule. Sounds Ok.
Now you have a failure (in my case the Transmission). I take the vehicle
to a GMC dealer and sign for a $130 diagnostic fee (covered in claim if accepted).
You are asked for all documentation SINCE the warranty started (I offered more).
A day later the service writer calls from the servicing dealership to tell you the claim
has been closed because you did not follow the manufacturers service schedule.
You send them more records previous to the warranty showing you have execeed
this, they reopen the case.
The next day CLAIM CLOSED AGAIN. They could not read the milage clearly
on the service report. Get copy from the tire dealer who did the oil change
from there accounting department and resend to reopen claim.
The second day CLAIM CLOSED AGAIN. They claim no transmission service was
done at 100,000 miles. True because it was done early at 60,000 mile BEFORE
the start of the warranty. I provide the proof, nothing happens over the weekend.
Monday after much back and forth CLAIM OPEN. They fax the service writer
a form for me to authorize the tear down of the entire transmission for which
I would have to pay $650 if the claim is not accepted. That would now put me at
risk for $780 in addition to the $2,138 paid for the entire warranty.
A local transmission shop quoted me $800 to rebuild it.
CDWS has in spite of my continuing offers to provide what ever information that
could be required repeatedly thrown road blocks to paying this claim. After
six days and counting how much faith should anyone have to sign for another
$780 of risk money.
My past warranty from INA was always processed in about twenty minutes.
That is without requests for every oil change (whats that got to do with the
transmission) or any paper work.
It becomes obvious that CDWS has no intention of honoring this warranty.
The service writer at the dealership tells me that this is now happening to
lots of people all the time. According to the Better Business Bureau CDWS
had 97 Claims against it and shows an 800# to its legal department. Numerous
sites on the internet (such as RipOffReport.com) are loaded tales of unpaid
claims.
I paid the $130 to the GMC Dealer, picked up my car and will start to
sue all parties involved.
I am a NJ Certified Teacher of Industrial Education and Automotive Technology
