Elaine
Boise,#2Consumer Suggestion
Mon, July 10, 2006
IF what you say is true and IF you can document all of it, get all your paperwork and documentation for this in a row, including all your bounced check notices AND a copy of the Washington Mutual Bank brochure on fees and deposits (specifically how long they will hold funds on a deposited check) and call the local television station/newspaper and congressmen and/or representatives. Nothing and I mean nothing will get the banks higher ups pumped than bad publicity that the bank has screwed a person, especially a disabled person. I have had dealings with Wash Mutual, and they bounced checks off a deposit, but after taking my proof to the branch manager, she reversed ALL of my fees and I've had no problems with them since. Good luck, post what happens!
Naimah
Fontana,#3Author of original report
Mon, July 10, 2006
As of today my funds still have not been released by the bank. After talking to Brett at Transamerica on 7/5/06, he indicated that the processing center had faxed the proof that the funds had been released on 6/26/06. I called the bank and spoke with a person stating he was Darnell. I was told that Mr. Sebastian and Bryan was not at work today and he did not know a Debbie Corona. I called the Quality Service Department and was told that Debbie was unavailable too. The same happened on Friday, no one was available to talk to me. In the meantime I have been charged over $400.00 in returned check fees and non sufficient fees. I have been charged for returned check fees from the people I wrote checks to and my credit cards have been charged with return check cost at the rate of $35.00, not to mention the embarrassment and frustration this has caused me. My cost is spiraling and its becoming a vicious cycle. As my funds decrease due to fees charged, my ability to maintain my budget is becoming impossible. I'm on disability and I live on a strict budget, (I live on a strict budget anyway) and cannot afford all these additional cost. Banks are suppose to service it's customers, not steal their customers money. They treated me like a criminal, like I am some criminal that would deposit illegimate funds in their bank. This was a real simple fix, but Bryan and Debbie chose to make decisions about my money for me. They made this personal and they chose to discriminate against me. You cannot tell me that they could trace the release of the funds, or trust Brett from TransAmerica. They are a bank and they have a whole lot more money than I do. I'm sure it would not have hurt the bank to release my funds. The remaining $4,000 dollars is not going to make or break the bank but it's costing me a lot. Once again the big giants sucks the blood of the little people.