- Report: #188483
Complaint Review: Washington Mutual - Seattle Washington
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Author Confirmed
Why?
Washington Mutual
1201 3rd Ave Seattle, 98101 Washington, U.S.A.
Phone:
800-788.7000
Web:
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Washington Mutual took me right back to below Zero. Seattle Washington
Recently I made a mistake and accendently transfered money out of my Washington Mutual checking account to pay my credit card bills. When I meant to transfer it using my AM South checking account.
This caused my Washington Mutual account to be overdrawn. First by $0.71, then $20.71, then I was charged an overdraft fee of $30.00. Then another 402.58 out of my account, which I was then charged another $30.00, making the total owed to WM $483.29.
Since I now live in Murfreesboro, TN and since there is no WM banks around here, I was forced to make a wire transfer to pay this off.
I paid my mother the $483.29 to transfer to my account. This was the (TOTAL) WM told both of us that would be needed to bring my account back to zero. The WM rep told us that my mom would have to pay a wire transfer fee to her bank, but that WM would not charge a fee seeing as the money was incoming, not outgoing.
So this morning (4/25/2006) she transfered $483.29 from her Suntrust account into WM checking account. She also had to pay her bank a $25 transfer fee.
As soon as she came home I check my account, and WM charged me a $10 transfer fee, which brought my account bank into dept. And they are also going to charge me YET ANOTHER $30 overdraft fee! Bring me back to owing $40!
After calling WM, we both found out that they really don't care, and will not refund the money. And the Customer Relations staff member (Kerry Killenger) does not respond to phone calls. Only letters sent to her P.O. Box.
At this rate I will never pay them fully off and they know it. I paid for my mistake, this new $40 fee is just more dirt in my face!
Russell
Murfreesboro, Tennessee
U.S.A.
This caused my Washington Mutual account to be overdrawn. First by $0.71, then $20.71, then I was charged an overdraft fee of $30.00. Then another 402.58 out of my account, which I was then charged another $30.00, making the total owed to WM $483.29.
Since I now live in Murfreesboro, TN and since there is no WM banks around here, I was forced to make a wire transfer to pay this off.
I paid my mother the $483.29 to transfer to my account. This was the (TOTAL) WM told both of us that would be needed to bring my account back to zero. The WM rep told us that my mom would have to pay a wire transfer fee to her bank, but that WM would not charge a fee seeing as the money was incoming, not outgoing.
So this morning (4/25/2006) she transfered $483.29 from her Suntrust account into WM checking account. She also had to pay her bank a $25 transfer fee.
As soon as she came home I check my account, and WM charged me a $10 transfer fee, which brought my account bank into dept. And they are also going to charge me YET ANOTHER $30 overdraft fee! Bring me back to owing $40!
After calling WM, we both found out that they really don't care, and will not refund the money. And the Customer Relations staff member (Kerry Killenger) does not respond to phone calls. Only letters sent to her P.O. Box.
At this rate I will never pay them fully off and they know it. I paid for my mistake, this new $40 fee is just more dirt in my face!
Russell
Murfreesboro, Tennessee
U.S.A.
3 Updates & Rebuttals
Tami
Everett,Washington,
U.S.A.
The average bank customer wouldn't know this
#2Consumer Comment
Thu, April 27, 2006
Having worked in banking for many years, I know that there is always a fee for sending a wire transfer, and there is ALSO a fee for receiving a wire transfer. Unfortunately, the average banking customer would not know this, as most people do not deal with wire transfers. I doubt anyone at the bank thought to mention this to you. Perhaps they thought you knew. It is common practice to charge a customer for receiving a wire into their account. Sorry. When you pay off the balance of your account, if you do it by wire, always add the wire fee, or you'll be overdrawn again and have to pay an OD fee on top of it. It sucks, but that's the way it is.
Russell
Murfreesboro,Tennessee,
U.S.A.
Get lost Hunter!
#3Author of original report
Tue, April 25, 2006
Did you even read my statement? I said the $400+ was my mistake. If WM would have told me there was a $10, I would have added that to the transfer. They didn't, they told me (NO FEE). So I ended up geting stuck with a $10 and another $30 overdraft fee. I hate people like you who think you can talk down to me because you are masked by your computer. You are a coward and you have no right to talk down to me!
Hunter
Wayzata,Minnesota,
U.S.A.
Your Mistake
#4Consumer Suggestion
Tue, April 25, 2006
After reading this report, I'd say you didn't get ripped off. YOU made the mistake, which you admit right in your first paragraph. In the future, I suggest not making these mistakes and when you do, be a man and stand up and admit it was your fault. Blamming a company for your error is weak move on your part.
