WR_Net
Boca Raton,#2REBUTTAL Owner of company
Wed, March 26, 2014
w. York
boca raton,#3General Comment
Tue, March 25, 2014
Having not been aware of the complaints against Jeff Herman, I came across his firm and spoke at length with him. Long story short: he reconditioned a 1997 ROLEX Submariner exactly as he said he would and returned it to me a few days after the promised month went by due to a snowstorm and parts delay. The watch cannot be told from new and runs almost perfectly. I've been so impressed I've asked him to "scout" for another piece and glad to pay his requested commission.
I doubt that this would have happened had I seen these reports; I think he is scrupulously honest.
To the editors: If someone with a problem has it rectified by the complinant, the complaint should be removed - this is grossly unfair to the merchant. I speak with 35 years experience in a large and complex retail business. I've learned you cannot satisfy some persons even if you give them back all they think they've spent plus buy a new whatever and gift it to them!