- Report: #982555
Complaint Review: Wavestreaming - Internet
Reported By:
Marc Parella -
San Francisco, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Wavestreaming
3rd Floor, Pleer House, 1 Fennel Street M4 3DU Internet, United States of America
Phone:
213 985-3380
Web:
http://www.wavestreaming.com/about-us
Categories:
Business Rating:
(0)
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Wavestreaming Igniso Ltd Unauthorized Credit Card Charge and Refused to Honor Cancellation Request Internet
My company Price Rubin & Partners contracted Wavestreaming.com to provide internet radio streaming services. The company's contract was a month-to-month contract with no long-term obligation. I signed up on October 31 2012. In November I started to build my company's radio station and experienced technical problems. The most-frustrating problem was that playlists were not broadcasting in sequence. Announcements and content were being streamed out of order. The service was completed unusable.
I contacted customer support through their website and carefully explained my problem. I was contacted by a customer support person who told me "it works from our end" and supplied me with a sample playlist and log. I replied that he did not examine my playlists or provide me with any meaningful support. I ask to have my account canceled.
Then in early December I received reminder emails about paying for the second month's service. I replied that I wanted our account canceled as per the terms of the service contract. My reply email was ignored. I was sent 4 reminder notices and each time I responded emphatically that I wanted the service canceled as our company changed to a different streaming provider. Wavestreaming did not respond to my cancellation requests.
Today they charged my credit card for the second month's service completely without my approval. I never gave any approval for automatic use of my company's credit card.
Wavestreaming makes a lot of claims yet they have been nothing but problems. Choose your streaming provider carefully.
I contacted customer support through their website and carefully explained my problem. I was contacted by a customer support person who told me "it works from our end" and supplied me with a sample playlist and log. I replied that he did not examine my playlists or provide me with any meaningful support. I ask to have my account canceled.
Then in early December I received reminder emails about paying for the second month's service. I replied that I wanted our account canceled as per the terms of the service contract. My reply email was ignored. I was sent 4 reminder notices and each time I responded emphatically that I wanted the service canceled as our company changed to a different streaming provider. Wavestreaming did not respond to my cancellation requests.
Today they charged my credit card for the second month's service completely without my approval. I never gave any approval for automatic use of my company's credit card.
Wavestreaming makes a lot of claims yet they have been nothing but problems. Choose your streaming provider carefully.
