- Report: #296066
Complaint Review: We Haul Moving - Fort Lauderdale Florida
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We Haul Moving
6245 Powerline Road, Suite 202 Fort Lauderdale, 33309 Florida, U.S.A.
Phone:
800-452-4285
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We Haul Moving Never picked up! Fort Lauderdale,Florida
In August of 2007, I had contracted with WeHaul Moving to pick up a storage unit full of my household goods in Klamath Falls, OR and transport them to Skanee, MI.
I traveled from my current home in MI to my former city of residence in OR for the express purpose of packing my belongings and being in Klamath Falls, OR when my things were loaded.
As per WeHaul's policy of giving a two-day window for the pickup, my pickup was scheduled for Monday August 13 or Tuesday August 14.
I had been told that someone from WeHaul would call me 24 hours in advance of the arrival of the truck, but as of Monday August 13, at 2:00 pm the first of the two scheduled pickup days I had still not heard from the company, despite the multiple messages I had left asking for information.
Long story short: WeHaul could not find a truck to move my things. For the next week, I continued to get calls (even after I had cancelled my order), telling me that WeHaul could not find a truck. As of Monday, August 20, their Customer Service Reps were still calling me telling me they were looking for a truck.
Attempts to resolve the problem-On the days the move was scheduled, I continued to call WeHaul asking for the problem to be resolved. On August 14th, the WeHaul customer service rep asked if I would be willing to stay in Klamath Falls a couple days longer while they looked for a truck. I said I could stay if WeHaul could guarantee covering any increased costs for changes in my train and plane tickets up to $500. If the costs were less, I would only expect to be reimbursed up to actual costs of the changes, for which I would provide WeHaul with receipts.
The customer service rep first offered on August 14 a reimbursement of up to $150 (with no guarantee of pick-up day).
When I said I couldn't accept that, especially with no confirmation of a pickup day (so I could find out how much the changes in my tickets would cost), the customer service rep said she would call me back at 7 am on Wednesday August 15 (it had to be that early since my train was scheduled to leave at 8:30 am) to let me know if they could cover $500 and give me an estimate of when the truck would come. That way, I could call the airline and Amtrak and make sure I could make the ticket changes for less than $500 before I accepted the deal.
When the rep called me back at 7 am on Wednesday, she offered $200 but no timeframe for when the pickup might be. I explained (again) that unless I knew when the truck was coming, the $200 did me no good, because I wouldn't be able to call the airline and the train to find out how much more my tickets would cost unless I knew what dates I was asking to change the tickets to. The rep said she didn't know when a truck would come. So I asked her to cancel my order.
Let me point out that I spent twelve days and over 900 dollars to be in OR for the sole purpose of packing my goods and being present for the move. Six of those days were spent traveling, four were spent packing, and two were meant for loading.
WeHaul's non-fulfillment of contract
Since WeHaul did not make its pickup on either of its scheduled dates, and since WeHaul even a week later was STILL looking for a truck to move my things (I still have the messages on my phone), the company was clearly unable to fulfill its contractual obligations. As a result, the company should have accepted responsibility for the bulk of my travel costs as well as the costs I continue to incur for another year's rental on my storage unit (I will not be able to get back to OR until summer of '08).
WeHaul did reimburse me for my deposit, but I am out the time and money I spent preparing for this move, not to mention that I am now paying another year's storage PLUS will need to go back to OR again next summer to try this again.
What really galls me is that in my discussions with WeHaul over their failure to pick up the stuff is that they claim their "can't promise" clause in the contract that they may not be able to pick up on the specified dates has no boundaries. In other words, they could show up a week, a month, or a year after the contracted pickup dates and still claim not to be in violation of their contract.
Good grief.
Mary
Skanee, Michigan
U.S.A.
I traveled from my current home in MI to my former city of residence in OR for the express purpose of packing my belongings and being in Klamath Falls, OR when my things were loaded.
As per WeHaul's policy of giving a two-day window for the pickup, my pickup was scheduled for Monday August 13 or Tuesday August 14.
I had been told that someone from WeHaul would call me 24 hours in advance of the arrival of the truck, but as of Monday August 13, at 2:00 pm the first of the two scheduled pickup days I had still not heard from the company, despite the multiple messages I had left asking for information.
Long story short: WeHaul could not find a truck to move my things. For the next week, I continued to get calls (even after I had cancelled my order), telling me that WeHaul could not find a truck. As of Monday, August 20, their Customer Service Reps were still calling me telling me they were looking for a truck.
Attempts to resolve the problem-On the days the move was scheduled, I continued to call WeHaul asking for the problem to be resolved. On August 14th, the WeHaul customer service rep asked if I would be willing to stay in Klamath Falls a couple days longer while they looked for a truck. I said I could stay if WeHaul could guarantee covering any increased costs for changes in my train and plane tickets up to $500. If the costs were less, I would only expect to be reimbursed up to actual costs of the changes, for which I would provide WeHaul with receipts.
The customer service rep first offered on August 14 a reimbursement of up to $150 (with no guarantee of pick-up day).
When I said I couldn't accept that, especially with no confirmation of a pickup day (so I could find out how much the changes in my tickets would cost), the customer service rep said she would call me back at 7 am on Wednesday August 15 (it had to be that early since my train was scheduled to leave at 8:30 am) to let me know if they could cover $500 and give me an estimate of when the truck would come. That way, I could call the airline and Amtrak and make sure I could make the ticket changes for less than $500 before I accepted the deal.
When the rep called me back at 7 am on Wednesday, she offered $200 but no timeframe for when the pickup might be. I explained (again) that unless I knew when the truck was coming, the $200 did me no good, because I wouldn't be able to call the airline and the train to find out how much more my tickets would cost unless I knew what dates I was asking to change the tickets to. The rep said she didn't know when a truck would come. So I asked her to cancel my order.
Let me point out that I spent twelve days and over 900 dollars to be in OR for the sole purpose of packing my goods and being present for the move. Six of those days were spent traveling, four were spent packing, and two were meant for loading.
WeHaul's non-fulfillment of contract
Since WeHaul did not make its pickup on either of its scheduled dates, and since WeHaul even a week later was STILL looking for a truck to move my things (I still have the messages on my phone), the company was clearly unable to fulfill its contractual obligations. As a result, the company should have accepted responsibility for the bulk of my travel costs as well as the costs I continue to incur for another year's rental on my storage unit (I will not be able to get back to OR until summer of '08).
WeHaul did reimburse me for my deposit, but I am out the time and money I spent preparing for this move, not to mention that I am now paying another year's storage PLUS will need to go back to OR again next summer to try this again.
What really galls me is that in my discussions with WeHaul over their failure to pick up the stuff is that they claim their "can't promise" clause in the contract that they may not be able to pick up on the specified dates has no boundaries. In other words, they could show up a week, a month, or a year after the contracted pickup dates and still claim not to be in violation of their contract.
Good grief.
Mary
Skanee, Michigan
U.S.A.
1 Updates & Rebuttals
Jim
Anaheim,California,
U.S.A.
You Found A Moving Broker
#2Consumer Comment
Wed, January 02, 2008
Mary - you did not contract with a mover. I know where you found these folks; you found them on the internet, just as many others did. If you had done research on the internet for this mover, you would have found things like this are common with them. Never look for a mover on the internet - what you'll find 99% of the time is someone like this. Here are some thoughts for the future: 1. Look for a mover near to you, not someone in FL to move your items in OR. 2. Never use a broker - if they don't know the company that will move you, then you need to choose another company. 3. Never pay any deposit unless its summer and then it is no more than $100. No reputable mover will ask for a deposit. 4. Get the phone book out and concentrate on names you know. 5. Research your mover on the internet. 6. Never depend on the lowest price - the cheapest price often can cause you to spend more money than if you had chosen a reputable mover. 7. Full-Service Moving is not an inexpensive proposition; only a scam mover will make it seem like it is. I understand you spent a lot of money out of pocket with all of the travel; if there is a silver lining in all of this - it's that they didn't pick up your items and you got your deposit back. If you read some of the stories regarding some of what happened with people who actually used this broker, you'll almost feel fortunate you weren't further victimized.
