Ash87
San pablo,#2Consumer Comment
Sat, August 09, 2014
I have been calling this company for 2 weeks. I read the reviews before and didnt like what i read. I wanted to get a engine for a nissan altima and was told to call back 2 weeks later on a friday since they didnt have the engine in stock. The guy that always picked up at one time offered me to prepay but didnt guarantee if the engine will be there on time. So i decoded not to pay especially after the reviews ive read. Finally whe. I called last friday to see if the motor was in, the person on the phone tells me they got 4 engines in and sold all of them thursday night and then starts fussing with me about why i didnt prepay. I dont believe this guy at all. Why would you ask me to call on friday when the motors arrive earlier. His customer service skills needs a REBUILD. Please before getting into a business learn how to talk to your customers. Ive found better motor with another company and do not recommend anyone to this company.
Jeff
Manda,#3Consumer Comment
Mon, December 03, 2012
After reading this report, I can tell you one thing - I will never do business with Capitol Ford in San Jose! It sounds like their technicians are a bunch of jokers!
We Have Engines
United States of America#4REBUTTAL Owner of company
Tue, November 27, 2012
Mr. Buckley is wrong on many points and short on facts.
First, we are not required to have a Bureau of Automotive Affairs (BAR) number, but we have one as a citizen of the automotive industry. Our BAR number is ARD00267624. Mr. Buckley filed a complaint with the Bureau two weeks ago, this case has been settled in our favor. Please feel free to check with the South San Francisco office of BAR and in particular agent Alejandro Moreno. Just another mistruth.
Second, there are no cases against us in any court which includes San Mateo. There is case where we are suing a party for nonpayment. This can be verified online.
Third, Mr. Buckley told us he had a problem with an engine and we believed him because he also told us he is an automotive technician at Capital Ford in San Jose, a Ford dealership. Because he claimed to be an automotive technician, we trusted his word. We did not ask to see the engine running in the car to check it, as is standard practice, and we did not offer to fix the engine, we simply trusted his word that the engine needed replacing and replaced it with a new one.
Mr. Buckley claims that he never received a warranty, but he exercised that warranty to have the engine replaced. If he never received a warranty as he claims, how did he know what was covered through it? When most people purchase something that has a warranty, especially an automotive professional, they want the warranty with the product. We provided it and he exercised it. Another mistruth.
Lastly, the engine was replaced. He called approximately two months later, told us he had a problem with the new engine and would like to send us pictures. He sent us pictures of a disassembled engine parts that could have been from any engine. Everyone should know, especially at a dealership (even the car wash guy), that once an engine is disassembled the warranty becomes void because there is no way for the engine originator to validate the parts. Between three technicians, not one of them knew that to disassemble a new engine would void the warranty?
Think of it this way - you purchase a new mustang, your buddy thinks that it isnt running properly and the two of you take it apart. You throw all of the parts from the motor into a crate and have the crate and car towed to Capital Ford to have the motor replaced. The first thing the service writer would do is ask one of these three technicians to inspect the car to diagnose the problem. The tech would report to the writer that the engine is disassembled in a pile of nuts and bolts, and the writer, at that point, would tell you there is no warranty claim to be filed. We may not be Capital Ford, but our warranty is no different. When the motor was disassembled, the warranty was voided.