- Report: #48144
Complaint Review: Webcapades Aka Eroticy - Palm Harbor Florida
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Webcapades Aka Eroticy
36181 East Lake Rd Palm Harbor, 34685 Florida, U.S.A.
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Webcapades Aka Eroticy ripoff the business that doesnt give a dam Palm Harbor Florida
On 01/27/2003 I placed an order with Eroticy for a Doc Johnson item and on 01/28/2003 a company named Webcapades debited my VISA card in the amount of $50.94.
On 02/05/2003 I received shipment of the item which was damaged and shattered. It was obvious at first glance that the item was poorly packaged as it was in a box that was too small for proper containment and had no padding or packing material around the inner item.
On 02/06/2003 I posted a complaint on the Eroticy website and asked for instructions for return and replacement. A lady named Linda wrote back on 02/07/2003 with a brief apology and promise to get back to me with a solution. I never heard back and posted two more complaints over the next 10 days in reply to their automated ads and scam mail.
On 02/18/2003 I asked VISA for advice and they said to send the item back to Webcapades with a letter in the box requesting a replacement or credit back. It is now 03/05/2003 and they have been in receipt of the returned merchandise and letter for more than 10 days.
I will take care of them through my VISA Customer Service as they have chosen the course of "we don't give a damm" service and thank goodness for a credit card services. It is a lot of trouble to take all of this action against slime like this. BEWARE and don't do business with companies like this!
Jerry
Dayton, Ohio
U.S.A.
On 02/05/2003 I received shipment of the item which was damaged and shattered. It was obvious at first glance that the item was poorly packaged as it was in a box that was too small for proper containment and had no padding or packing material around the inner item.
On 02/06/2003 I posted a complaint on the Eroticy website and asked for instructions for return and replacement. A lady named Linda wrote back on 02/07/2003 with a brief apology and promise to get back to me with a solution. I never heard back and posted two more complaints over the next 10 days in reply to their automated ads and scam mail.
On 02/18/2003 I asked VISA for advice and they said to send the item back to Webcapades with a letter in the box requesting a replacement or credit back. It is now 03/05/2003 and they have been in receipt of the returned merchandise and letter for more than 10 days.
I will take care of them through my VISA Customer Service as they have chosen the course of "we don't give a damm" service and thank goodness for a credit card services. It is a lot of trouble to take all of this action against slime like this. BEWARE and don't do business with companies like this!
Jerry
Dayton, Ohio
U.S.A.
1 Updates & Rebuttals
Lisa
Palm,Florida,
U.S.A.
We attempted to correct this situation
#2UPDATE Employee
Mon, September 15, 2003
Our orders are shipped from a warehouse in another state. Upon receiving the package back, we returned it to our warehouse. We assumed that the consumer had been sent another package and that he was pleased with the outcome of the situation because he never wrote to us to tell us he had not received his replacement. We pride ourselves on our outstanding customer service and I am very sorry for the situation that transpired. It appears that it was a case of miscommunication.
