- Report: #240530
Complaint Review: Wells Fargo Auto Finance - Chester Pennsylvania
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Author Confirmed
Why?
Wells Fargo Auto Finance
2501 Seaport Drive Chester, Pennsylvania, U.S.A.
Phone:
888-346-4357
Web:
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Wells Fargo Auto Finance Never believe what they verbally tell you!!! Ripoff Chester Pennsylvania
Never get a loan with Wells Fargo Auto Finance. Their "Customer Service" does not exist - all they want is their money.
Over 3 years time they have lied to me numerous times on the phone, verbally agreeing to an extension of my payment due to loss of job and having to move out of state to take care of ill mother.
Agreed to two months extension but only gave me one. Told me the "higher ups" sent me a letter regarding what I was to do about my loan so just hold off until I receive it. Two weeks later and it never arrived. Meanwhile, 10 calls a day from them, different phone numbers and different people calling.
Do NOT trust them to work with you in an emergency, tell you the truth on the phone and expect to NEVER receive any response in writing unless they are demanding money.
Denise
costa Mesa, California
U.S.A.
Over 3 years time they have lied to me numerous times on the phone, verbally agreeing to an extension of my payment due to loss of job and having to move out of state to take care of ill mother.
Agreed to two months extension but only gave me one. Told me the "higher ups" sent me a letter regarding what I was to do about my loan so just hold off until I receive it. Two weeks later and it never arrived. Meanwhile, 10 calls a day from them, different phone numbers and different people calling.
Do NOT trust them to work with you in an emergency, tell you the truth on the phone and expect to NEVER receive any response in writing unless they are demanding money.
Denise
costa Mesa, California
U.S.A.
1 Updates & Rebuttals
Anton
Arlington,Virginia,
U.S.A.
Wells Fargo Auto Finance Never believe what they verbally tell you!!! Ripoff Chester Pennsylvania"
#2Consumer Suggestion
Mon, April 16, 2007
This is going to sound harsh but if you have lost your job and have no hope of paying for the car you need to return it to the dealer. The result will be a formal kind of voluntary repossession on the part of the dealer. It is also possible the dealer can offer some suggestions on interim financing. You won't know unless you ask. The last thing you want to do is walk away from the situation with the vehicle and not pay for it. Be aggressive about finding ways to resolve the problem. That will encourage someone to be interested in helping you. As nerve wrenching as it is to have financial problems its so much better in the end if you take the bull by the horns and let people know you want to take care of the situation and this ia just a temporary setback. if they perceive that you are not interested in cooperating they will do anything in their power to bring you down financially and it's a long road back if that happens. Be assertive. Be aggressive and it will help you keep your financial life on track.
