- Report: #250800
Complaint Review: WELLS FARGO AUTO FINANCE - PHOENIX Arizona
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Author Confirmed
Why?
WELLS FARGO AUTO FINANCE
P. O. BOX 29704 PHOENIX, 85038-9704 Arizona, U.S.A.
Phone:
800-559-3557
Web:
N/A
Categories:
Business Rating:
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WELLS FARGO AUTO FINANCE HARRASSEMENT KEEP CALLING AND CHANGING AMOUNTS OWED. CALL 4-6 TIMES DAILY PHOENIX Arizona
My daughter, Esther has an account with Wells Fargo and has been making regular payments. She got hurt on her job and then lost her job. I have made payments for her.
We get phone calls from 3-5 different Wells Fargo offices daily. She is behind for her May 07 payment of $357.57 and they want $1000.00 claiming she is 3 months behind.
She has called back asking them for a written statement showing the break down of this $1000 owed and they hung up on her.
I had talked to somebody there in April when they stated she owed over $1000 and I had made a payment. It took a week for me to get that one straightened out. They admitted they did not have the payments recorded properly and were to have credited the account.
I have read some of the other rip-off reports and see we are not alone. Does anyone contact Wells Fargo about there 'best business practice'?
Dorothy
Cleveland, Ohio
U.S.A.
We get phone calls from 3-5 different Wells Fargo offices daily. She is behind for her May 07 payment of $357.57 and they want $1000.00 claiming she is 3 months behind.
She has called back asking them for a written statement showing the break down of this $1000 owed and they hung up on her.
I had talked to somebody there in April when they stated she owed over $1000 and I had made a payment. It took a week for me to get that one straightened out. They admitted they did not have the payments recorded properly and were to have credited the account.
I have read some of the other rip-off reports and see we are not alone. Does anyone contact Wells Fargo about there 'best business practice'?
Dorothy
Cleveland, Ohio
U.S.A.
1 Updates & Rebuttals
M
Grapevine,Texas,
U.S.A.
Response to Multipule calls a day and Different pay off for a car/truck.
#2Consumer Comment
Tue, June 19, 2007
I to have been a victim of WFAF. I have be getting almost 21 calls a day. Even the number that are old, that are my parents, are getting calls. I have told to a Eric Marshall there. I implied that they are abusing the responiblity of collector and I did advise him that not to call/take off my BUSINEES LINE, which I have never given them. He told he has and that no calls will be coming to that line. I told him while he was talking to me that my other two lines were ringing and it was WFAF. He told me that the computer there run until they get a live voice on the phone and it is resent to a cosumer service rep. I replied that I get 15 to 20 calls a day from WFAF and in the mean time talking to him I told him that WFAF has called 5 times in a 15min converstation with WFAF. He told me that the reason for this is because WFAF needs to have an update on what is going on with the loan and they are obligated to getting a "real" person on the phone to make notes and to stop the calling for only three days, where the compter then take over and call all over again. He also informed me that they have over 4 division with different computer and not all the databases can be flagged at once. On top of all of this he also told me that WFAF did a LARGE merger with a new DATABASE and they have had mulitipule problems with PAY OFF amounts and ACCURATE accounting on truck/car loans. That is why they are calling to verify what is right in the system and what isn't. That is all I got out of him. Just to let you know I have been typing this as he has been talking to me.this Got to love wireless internet. Also, another way to effectively get accurate account information is to record the conversations with WFAF or any other company. It works great on getting the correct information and to let the companies know that we aren't going to take it anymore.
