Full name: Ed K
Street address:
City: Va.Beach, State: Va.
ZIP code:23462
Phone:757-xxx-xxxx (((REDACTED)))
Text of letter:
I had a money market acc . that I used for overdraft protection with my crown classic checking acc, I had to many withdrawls so wells fargo sent me a letter saying they were changing my money market acc. to a value checking acc. so i went to my branch on princess anne rd. in va.beach .The lady at the desk told that nothing was different that was still a money market acc. and i did not have to do anything .expecting i still had overdratf protection.this was four weeks ago . I recieved a letter last friday stating i was over drawn and and had $280 dollars in over draft fees . I went bank to my branch again. this time it was a over weight fat lady at the desk on a private phone call while i was sitting there for at least ten min. she saw me because i was sitting right in front of her . finnally she got off the phone after i she knew i was watching her the whole time . she said there was know over draft protection on a value checking acc. and that they changed my o.d.p. to my line of credit .(with out notifying me) I had it paid down to$ 5000.00 Now i find out i owe $9400.00. I had her close the value checking acc. and put my money in my crown classic acc. When i ask about the fee's she said they didn't take them off at the branch office. there any more and that i had to call the billing dept. I stood up and told her that I was done with wells fargo and she said don't forget your key's that were lying on her desk. so i call the billing Dept. and she said she could only take off a portion ($120.00) sense i needed proof that i was told this information . I am not exaggerating about any of what i have said. If this is the way wells fargo does business this country is in a world of trouble .needless to say i will be closing all of my account's . I've been with this bank sense it was First Va. in the 70's . From now on i'll be burying my money in the back yard. It's getting so street thugs are better to deal with than bank's Ed K
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