- Report: #74007
Complaint Review: Western Digital - Lake Forest California
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Author Not Confirmed
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Western Digital
20511 Lake Forest Drive Lake Forest, 92630 California, U.S.A.
Phone:
888-2920667
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Western Digital Rebate fraud Lake Forest California
July 26- I purchase a Western Digital hard drive that comes with a $40 rebate. In order to receive the rebate, I'm required to mail them my receipt, rebate form, and proof of purchase.
Aug 12- I mail in the receipt, completed rebate form, and the proof of purchase cut off the box.
Sept 15- I receive a letter in the mail from Western Digital stating "We regret that we are unable to process your request as received. It did not meet the product proof-of-purchase requirements." Included with the envelope that they sent back to me was the receipt, completed rebate form, and proof of purchase. I call them and I'm told that I didn't include the proof of purchase...even though they sent it back to me. I'm advised to remail it, and I do on that day.
Total time spent on the phone: 45 minutes.
Nov 19- I've given them 60 days again, as requested, but no rebate nor denial letter this time. I call and the representative I speak with tells me they haven't received the letter; I will have to mail it in again and wait 60 days. I ask if I can fax the information in and I'm told no. I speak to a supervisor, Susan, who tells me that I can fax it, but I need to include ALL of the following on a cover sheet, otherwise it won't go through:
Attn: Special Handling
Western Digital
No record resubmission
445842684
re: dept 4722-613
advised to fax by Susan 1411
my name, address, and phone number.
She also tells me that I will still have to allow for 2 weeks (ask if it's business days, she says no, "2 weeks") for it to be processed. I fax EVERYTHING on Nov 19. The fax states that the fax, all four pages, went through successfully.
Total time spent on the phone: 1 hour 15 minutes
Dec 4- I call them again. The first agent I talk to says that they never received the fax. I'm immediately escalated to a supervisor...who also happens to be named Susan, but insists she never spoke to me. Susan tells me that I will have to wait another 10 business days...why? "We've been really busy." I tell them no, I can't wait. I ask if there's a fax nearby where they can give me a verbal confirmation that the fax is in hand and that all is in order...I'm told no! If I fax it in, I will still need to wait 10 business days for them to even begin processing...then another 60 days to receive my check. I advise that no, this will not do, and ask what other alternatives she has. She has none. I ask for her supervisor, she refuses. I get a phone number for her for Western Digital (the people I've been speaking with this entire time are an outsource call center called Young America in Young America, MN) and she gives me one, warning me that all Western Digital will do is transfer me back to them. I call the number that's given...Susan had given me 800-275-4932...which is for their Tech Support division. After dealing with their reps, mistransfers, and really bad phone menus, I get to somebody who says she will help. She tells me that there's nothing she can do until I told her that my next step would be to file a Small Claims suit against Western Digital. She tells me that I wouldn't be able to do that, I would have to sue Young America. After I tell her that no, the company I did business with was Western Digital, therefore, I will sue Western Digital. She puts me on hold, then comes back and asks me for the serial number off the hard drive I'd purchased...I tell her that the only way I can give her that is to take my computer case apart. She tells me that's the only way she can do anything for me. As I prepare to take my case off, I get curious and ask, "What will the serial number do? Will you cut me a check?" "No, it'll allow us to start a claim with Young America." "Which will do what?" "Somebody will contact you back in a couple weeks." "From Western Digital or Young America?" "Young America." So no, I wasn't going to wait on that one. Conversation over. Total time on phone: 2 hours, 40 minutes.
Everybody, wish me luck...I'll be filing with Small Claims court today. I plan to sue for 3 times the value of the rebate (legal requirement, so, $120), the materials involved ($5), and $100 for every hour I've spent working on this...$625 should do this right!
Garrett
Phoenix, Arizona
U.S.A.
Aug 12- I mail in the receipt, completed rebate form, and the proof of purchase cut off the box.
Sept 15- I receive a letter in the mail from Western Digital stating "We regret that we are unable to process your request as received. It did not meet the product proof-of-purchase requirements." Included with the envelope that they sent back to me was the receipt, completed rebate form, and proof of purchase. I call them and I'm told that I didn't include the proof of purchase...even though they sent it back to me. I'm advised to remail it, and I do on that day.
Total time spent on the phone: 45 minutes.
Nov 19- I've given them 60 days again, as requested, but no rebate nor denial letter this time. I call and the representative I speak with tells me they haven't received the letter; I will have to mail it in again and wait 60 days. I ask if I can fax the information in and I'm told no. I speak to a supervisor, Susan, who tells me that I can fax it, but I need to include ALL of the following on a cover sheet, otherwise it won't go through:
Attn: Special Handling
Western Digital
No record resubmission
445842684
re: dept 4722-613
advised to fax by Susan 1411
my name, address, and phone number.
She also tells me that I will still have to allow for 2 weeks (ask if it's business days, she says no, "2 weeks") for it to be processed. I fax EVERYTHING on Nov 19. The fax states that the fax, all four pages, went through successfully.
Total time spent on the phone: 1 hour 15 minutes
Dec 4- I call them again. The first agent I talk to says that they never received the fax. I'm immediately escalated to a supervisor...who also happens to be named Susan, but insists she never spoke to me. Susan tells me that I will have to wait another 10 business days...why? "We've been really busy." I tell them no, I can't wait. I ask if there's a fax nearby where they can give me a verbal confirmation that the fax is in hand and that all is in order...I'm told no! If I fax it in, I will still need to wait 10 business days for them to even begin processing...then another 60 days to receive my check. I advise that no, this will not do, and ask what other alternatives she has. She has none. I ask for her supervisor, she refuses. I get a phone number for her for Western Digital (the people I've been speaking with this entire time are an outsource call center called Young America in Young America, MN) and she gives me one, warning me that all Western Digital will do is transfer me back to them. I call the number that's given...Susan had given me 800-275-4932...which is for their Tech Support division. After dealing with their reps, mistransfers, and really bad phone menus, I get to somebody who says she will help. She tells me that there's nothing she can do until I told her that my next step would be to file a Small Claims suit against Western Digital. She tells me that I wouldn't be able to do that, I would have to sue Young America. After I tell her that no, the company I did business with was Western Digital, therefore, I will sue Western Digital. She puts me on hold, then comes back and asks me for the serial number off the hard drive I'd purchased...I tell her that the only way I can give her that is to take my computer case apart. She tells me that's the only way she can do anything for me. As I prepare to take my case off, I get curious and ask, "What will the serial number do? Will you cut me a check?" "No, it'll allow us to start a claim with Young America." "Which will do what?" "Somebody will contact you back in a couple weeks." "From Western Digital or Young America?" "Young America." So no, I wasn't going to wait on that one. Conversation over. Total time on phone: 2 hours, 40 minutes.
Everybody, wish me luck...I'll be filing with Small Claims court today. I plan to sue for 3 times the value of the rebate (legal requirement, so, $120), the materials involved ($5), and $100 for every hour I've spent working on this...$625 should do this right!
Garrett
Phoenix, Arizona
U.S.A.
3 Updates & Rebuttals
John
Phoenix,Arizona,
Mr Tibbetts, you must be mistaken
#2Author of original report
Sat, September 20, 2014
Mr. Tibbetts, I've met you before and found you to be an honest man who's most interested in making sure that the kids are the most important element of youth sports; however, your either mistaken in this matter or you're being outright dishonest.
1) You say that you were involved in the investigation of what happened in the game in question. This makes no sense. For one, you're in San Antonio, and this incident was in Phoenix. Second, and most importantly, another parent on the team emailed you asking for help, as they had your email from previous dealings with NYS; she shared your email with the team parents, and you were very clear that you could not and would not get involved in this matter.
2) You've keyed on one statement of mine in a post on Ripoff Report to try to indicate in some way that I'm an example of what's wrong with NYS. That's entirely not the case. While this coach was laughing and pointing at a little girl, crying on the basketball court because another child picked her up and threw her to the floor, I was rushing over to assist. I've never sworn in front of any child on this team and I never will. But I have a really hard time finding a word other than "d***" to describe a coach ordering his teenage players to purposely try to injure 10-11-year-old kids on another team. If you really were involved in any sort of investigation into this matter, you would know that parents heard this coach repeatedly order his players to "break his kneecaps" and "elbow him in the face". And you're keying on my language? That's absurd.
Mr. Tibbetts, I know you've seen this franchise here in Phoenix go downhill. Don't try to pretend otherwise. Kids are going to get hurt, and it shouldn't be like this.
John
Phoenix,Arizona,
Mr Tibbetts, you must be mistaken
#3Author of original report
Wed, September 17, 2014
Mr Tibbetts, you're clearly mistaken for a number of reasons:
This was in Phoenix. At the time this happened, you were working in San Antonio. I'm absolutely sure of this because one of the other parents on the team even emailed you and you said you couldn't help us. I also know very well that you weren't involved in the "investigation" of this matter.
Paul, I actually met you on a couple occasions, as my son has been in NYS basketball for a while. I watched as the programs progressively got worse and worse from season to season; to pretend you don't know how bad things got with NYS here in Phoenix is just sad.
As far as my language, I don't talk like this at games; the only thing I said at this particular game was, "Coach, stop laughing at her, she's hurt". I talk like that when it's appropriate, and when you have a coach shouting at his players to "take their knees out" and "elbow him in the face", he's a d***.
Paul, I thought higher of you than this.
Garrett
Phoenix,Arizona,
U.S.A.
They finally caved in
#4Author of original report
Sun, December 21, 2003
It looks like an email I sent to their public relations firm worked...I got a check overnighted to me!
