- Report: #127679
Complaint Review: Westgate Gatlinburg Tennessee - Ocoee Florida
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Westgate Gatlinburg Tennessee
2801 Professional Pkwy Ocoee, 34761 Florida, U.S.A.
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Westgate Gatlinburg Tennessee ripoff Ocoee Florida
In September of 2002 my husband and I visited Gatlinburg Tennessee and were bombarded by timeshare salespeople. We went to a presentation to listen to what they had to say and like to have never gotten out the door; it was like they wouldn't let us leave.
Our salesman promised us so many wonderful things about this timeshare that after some consideration we felt this would be a wonderful investment and vacation atmosphere for us and our 5 children.
We were sold the following:
2 bedroom lockout unit in the "Red Weeks" (which is suppose to be any of the 52 weeks a year that we choose to visit)
Maid service to include clean linens daily
Unlimited horse riding at the stables was included in our price
A video arcade (which was a charge for playing the games only)
Unlimited fishing for our boys, fishing poles would be available for sign out in the lobby, included in our price.
Maintenance fees "would not" total more then $400.00 a year.
Owner membership cards (which I have requested 3 times)
Gold membership to Interval International for life included in the price.
In March of 2003 we received our first matenance bill, it was a little more then we expected (about $420.00) but were also told that we could not make our reservation until our fees were paid, I mailed the check right away, I was so excited to take my kids there and see what we would own for the rest of our lives, a piece of Gatlinburg, vacation paradise. Oh what a nightmare I was in for! I waited for the check to clear my bank to insure Westage received the money. I called to make our reservation and was politely told that there were no vacancies and I would have to wait until the following year. After requesting to speak to a supervisor and again being told that they were not going to reserve "our cabin" I became very irritated and decided I should call the resort directly. After approximately 15 minutes on the phone arguing with the representative, they decided to reserve "our cabin".
In July we took our family to Gatlinburg that was the worst nightmare I have ever had. I have never been lied to so bad in my entire life. Every word in the list above was a complete lie. I have never worked so hard in my life, I had to wash their linens, clean the cabin not only daily but had have it spotless before we left, there was NOTHING for my kids to do unless I paid dearly for it. Oh sir, it was a nightmare. We received our maintenance bill for this year in January for $514.00 and some change, clearly alot more then last year, and I have to be honest with you, this is a past due bill as I refused to pay it at this time. They are calling my house at least 3 times a week. I explained to the representative why I would not pay the bill, she gives me a number to a "Grievance" department and asks me to explain to them and they would satisfy my concerns. So I call, all they tried to do was sell me more. Offered to transfer my ownership to Orlando and my payment would only increase a little more then $100.00 a month and I needed to send her the transfer fee of $400.00 that day and she would take care of it, not to mention my new vacation was not going to be 5 1/2 hours from my home, it was now going to be 16 hours away. Oh My Goodness, this is unreal that they allow people to do business this way.
Becky
Radcliff, Kentucky
U.S.A.
Our salesman promised us so many wonderful things about this timeshare that after some consideration we felt this would be a wonderful investment and vacation atmosphere for us and our 5 children.
We were sold the following:
2 bedroom lockout unit in the "Red Weeks" (which is suppose to be any of the 52 weeks a year that we choose to visit)
Maid service to include clean linens daily
Unlimited horse riding at the stables was included in our price
A video arcade (which was a charge for playing the games only)
Unlimited fishing for our boys, fishing poles would be available for sign out in the lobby, included in our price.
Maintenance fees "would not" total more then $400.00 a year.
Owner membership cards (which I have requested 3 times)
Gold membership to Interval International for life included in the price.
In March of 2003 we received our first matenance bill, it was a little more then we expected (about $420.00) but were also told that we could not make our reservation until our fees were paid, I mailed the check right away, I was so excited to take my kids there and see what we would own for the rest of our lives, a piece of Gatlinburg, vacation paradise. Oh what a nightmare I was in for! I waited for the check to clear my bank to insure Westage received the money. I called to make our reservation and was politely told that there were no vacancies and I would have to wait until the following year. After requesting to speak to a supervisor and again being told that they were not going to reserve "our cabin" I became very irritated and decided I should call the resort directly. After approximately 15 minutes on the phone arguing with the representative, they decided to reserve "our cabin".
In July we took our family to Gatlinburg that was the worst nightmare I have ever had. I have never been lied to so bad in my entire life. Every word in the list above was a complete lie. I have never worked so hard in my life, I had to wash their linens, clean the cabin not only daily but had have it spotless before we left, there was NOTHING for my kids to do unless I paid dearly for it. Oh sir, it was a nightmare. We received our maintenance bill for this year in January for $514.00 and some change, clearly alot more then last year, and I have to be honest with you, this is a past due bill as I refused to pay it at this time. They are calling my house at least 3 times a week. I explained to the representative why I would not pay the bill, she gives me a number to a "Grievance" department and asks me to explain to them and they would satisfy my concerns. So I call, all they tried to do was sell me more. Offered to transfer my ownership to Orlando and my payment would only increase a little more then $100.00 a month and I needed to send her the transfer fee of $400.00 that day and she would take care of it, not to mention my new vacation was not going to be 5 1/2 hours from my home, it was now going to be 16 hours away. Oh My Goodness, this is unreal that they allow people to do business this way.
Becky
Radcliff, Kentucky
U.S.A.
1 Updates & Rebuttals
Traci
Long Beach,Mississippi,
U.S.A.
ORLANDO is no better!
#2Consumer Comment
Sun, May 01, 2005
I myself had a problem with West Gate Resorts! My family & I went on VACATION to Disney World & Universal Studios in July of 2004.We made our reseverations with West Gate and also purchased our Theme Park tickets through them. We were promised the moon and stars.(If something sounds too good to be true, it is!)After 14 1/2 hours of driving we finally made it there. When we arrived, we were greeted with someone (security guard)that could not speak English and to top it off the "Front Desk" was closed so I gave the security guard my conformation number and he could not even find our reservation. He called the supervisor at home and she told him to put us in a room. (we were supposed to be in a suite and have 7 swimming pools on the property, FREE shuttle to Disney and 7 day Park Hopper passes)When we got in our room, after all the excitement, we finally layed down to sleep and before we could get to sleep I felt something crawling on me. I threw the covers back and there was 3 roaches crawling on the bed under the blankets. We called to the front desk, but they were closed, I went to the security guard who gave us our room but it did no good because he did not speak English. So we were stuck in that room until 7 am when the front desk opened. When I went there @ 7am the front desk supervisor apologized and moved us to another room.Still not what we paid for.Then more problem arose when we went to get our Park Hopper passes and Universal Studio passes that was a nightmare. We did not get what we were told we were getting.We got the Touch of magic passes which allows you to only visit 2 of the Disney Theme Parks, not all of them like the park hopper passes do.We paid $3600.00 for 2 adults and 4 kids for the touch of magic passes and 1 day @ Universal studios and 1 swimming pool and no FREE shuttle to Disney.(parking is expensive there too)I complained so after 4 days they moved us to another West Gate resort which was a little nicer but still not what we were told in the beginning. After all was said and done They were supposed to credit my credit card back $360.00 which was 10% off for all of the prolems,Here ut us May1,2005 and I still have not got my $360.00 back> they did give me $50.00 in comp. food at one of their resturants which was awful as well. My suggestion is STAY AWAY from ALL WEST GATE RESORTS and sell your timeshare.
