- Report: #1118996
Complaint Review: Westlake Financial - Los Angeles, CA 90076 Select State/Province
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Westlake Financial
PO Box 76809 Los Angeles, CA 90076, Select State/Province, USA
Phone:
1-888-893-7937
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Westlake Financial Online payment system does not work, poor customer service Los Angeles California
Received NSF fees on payments I made, even though there was more than enough funds in my account. I cut and pasted my account numbers directly from my online statement, so I am positive there were no transcription errors in my account numbers. When I talked to the supervisor he said they "just don't" remove those charges from accounts even if their at fault! The past 2 months I have been trying to pay online with my debit card and they have been declining my payment.
I had 10 x the amount necessary in my account to cover the payment, and my bank has no record of them trying to debit my account. Its not that I can't afford the NSF fees, its the principle of what's right here. I am expecting that at some point a smart lawyer will file a class action lawsuit against these guys for their practices. I've seen other complaints about the same tactics by other consumers, and my suspicion is that they may be purposely doing this to milk consumers out of more money.
3 Updates & Rebuttals
Anthony
Scarborough,Maine,
I think Jim is just trying to antagonize.
#2Author of original report
Wed, January 29, 2014
Jim, either you are trying to antagonize me or you have a below average IQ. Let me simplify it for you: I have plenty of money in the bank, I pay my bills, I gave 3X the correct information to Westlake. They "say" they try to take the money out and can't, and then charge me a NSF charge. Do you have it now?
Anthony
Scarborough,Maine,
re-read my complaint
#3Author of original report
Wed, January 29, 2014
You obviously did not read my complaint very carefully. I was never overdrawn, my bank never charged me any fees. Westlake says that when they go to take their payment from the account there is no money in it. According to my bank, Westlake has never tried to take a payment from my account. Before you comment on a posting, why don't you take the time to understand it first. I am not the first person to complain about this practice here.
Jim
Florida,Questions
#4Consumer Comment
Tue, January 28, 2014
If their debit made you overdrawn, then how is it their fault? Its your bank account and you're the one who's supposed to know what's going on with it. But then you state there's no record from the bank they even debited your account! So, what's the real story here? If you have so much money in the account and NSF fees are not a problem with you, then why do you have a history of NOT paying your bills?
