June
San Luis Obispo,#2Consumer Suggestion
Fri, December 27, 2002
I too typed in "Wheelchairs of Berkeley" and came up with this. Frankly, it kind of scared me so I went into it aggressively. Yes, there are ee's there who are rude and know nothing about what is going on. However, there is one employee who knows what is going on and her name is PAULETTE. Ask for her. I talked with my doctor's office secretary and she, too, found that Paulette was the best there. She knows her business. Forget about the other clowns. Also, if your wheelchair is on order, ask for Sue in the warehouse regarding the status. She is very nice and helpful. There are good, helpful people there. You just have to luck into them when you call! Hope this helps!
Evangelina
Fremont,#3Consumer Comment
Tue, April 23, 2002
I just typed in Wheelchairs of Bereley on my search engine and there was this "Rip-off Report." I had never heard of you before. The amazing thing and also scary is that I am trying to order a wheelchair from this company and I have been having some of the same problems. I call and leave messages and don't get a call-back in 3 or 4 days sometimes a week. I have been in this process of getting things together for about 2 months. "The Lady" who was reported in this "Rip-off" Report sounds much like the lady I am working with. I am told I have to work with this company because they give my insurance company a preferred provider discount. My chair is going to cost nearly $8000.00 and I have to pay 20% of it. That's a lot of money. They finally called today and said they need a deposit. They can't take a credit card - they have given me nothing to look at and read about their policies and after asking and proding "The Lady" in charge wasn't even around to discuss with me - I had to ask the office staff what the return policy was. That young girl said there was a no return policy. They have had no chair for me to try out on their display floor. I haven't signed anything or read anything - it just sounds so unofficially offical and after seeing this Rip-off report it sounds like I may be headed into a disaster. What do I do. Do things work differently because it's all handled through the insurance. They have also stated that they were giving me the discount and when I added everything up - it wasn't discounted. I had to point that out and when the office called me back they said they were sorry that they just didn't realize that and now the totals would be different. She went through and gave me new totals - I was happy about it being less but before I made the check out to send to them I decided to figure things out again and it seems like they are still not getting it correctly - by a few hundred dollars in their favor. I just want to know what my rights are and I don't know if I should make my own report or ask the editor. I haven't actually gotten or even paid the money for the chair yet so I feel I shouldn't have my own report. Please let me know.