- Report: #1257094
Complaint Review: Wheelhero - Hallandale Beach Florida
-
Author Confirmed
Why?
Wheelhero
3126 John P Curci Dr Hallandale Beach, 33009 Florida, USA
Phone:
(305) 728-7803
Web:
wheelhero.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Wheelhero Wheelhero shipped wrong product and will not accept responsibilty Hallandale Beach Florida
I ordered four RUFF RACING wheels for my grandsons 1994 Mustang from Wheelhero. When they arrived I opened one box and made sure the wheel fit the vehicle. I then took all four still in the box to Discount Tire to have tires mounted. Discount Tire disposed of the boxes which makes sense. I get the wheels/tires home and go to mount on the vehicle. Only three of the four fit the vehicle. One wheel has the wrong lug/bolt pattern.
I contact Wheel hero and first they say they cannot accept wheel without original packaging. I agree to purchase another wheel and when I receive it I can use the box to return the incorrect wheel they shipped me.
Not until I request information to return ship the wheel do they tell me that the rim has to be in a condition that they can sell as a new rim. How can a wheel that has had a tire mounted not show signs of mounting and not be in as new condition.
So I am now faced with paying for the return shipping and pay a 25% restocking fee. They boast a wheel fitment guarantee. Can you believe this customer service? I will have to file a dispute with Paypal and see where this goes.
Warning DO NOT BUY from WHEELHERO or do so at your own risk.
1 Updates & Rebuttals
Dispute Settled
#2Author of original report
Fri, September 25, 2015
Wheelhero did the right thing and made good on the issue. I appreciate their quick response in settlingb this issue
