- Report: #332939
Complaint Review: Wheels America - Arlington Heights Nationwide
-
Author Confirmed
Why?
Wheels America
3017 Malmo Drive Arlington Heights, 60005 Nationwide, U.S.A.
Phone:
847-734 9212
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Wheels America They will Steal From YOu! Arlington Heights Nationwide
WE brought our rim and tire there Monday to be fixed. It was from a BMW. They called us later and said they can't fix it but they have another tire they can sell us. My husband said he would pick it up tomorrow. He went there to get it, and the manager Roy said he had no idea what we were talking about, we never dropped off a tire. He then found the receipt of the drop off and said "oh some one picked it up already" No one ever picked it up! I called DAvid White the co-owner of that store and he said "too bad for you, you never dropped a tire off, and we are not going to do anything to help you."
I then called the owner of the company Bob Stretch and he said the same thing. He said they will not do anything for us because his manager said we never dropped it off. his manager is a high school drop out. I can not believe that this is how they run a business. I have heard from other people that they tell people this all the time, when really they steal the rim and tire, and tell people it can't be fixed. They then ship them to other locations, fix them and resell them. We want our property back. They stole a $600 rim and tire from us.
Amyn22
schaumburg, Illinois
U.S.A.
I then called the owner of the company Bob Stretch and he said the same thing. He said they will not do anything for us because his manager said we never dropped it off. his manager is a high school drop out. I can not believe that this is how they run a business. I have heard from other people that they tell people this all the time, when really they steal the rim and tire, and tell people it can't be fixed. They then ship them to other locations, fix them and resell them. We want our property back. They stole a $600 rim and tire from us.
Amyn22
schaumburg, Illinois
U.S.A.
1 Updates & Rebuttals
Wach
Arlington Heights,Illinois,
U.S.A.
The proper explination of this situation
#2REBUTTAL Individual responds
Thu, September 25, 2008
The consumer had taken their wheel to a local repair shop to fix their wheel. We inspected the wheel and determined that it was not repairable. There are certain guidelines that we have to work within to maintain the safety of a wheel, and their wheel was considered non repairable. We sent the wheel back to their repair facility. The consumer then had their father bring in the wheel directly to us. It still had our markings on it stating that it is NON-repairable. I told the gentleman that was bringing it in that we could not fix it. I walked away after we had finished our discussion. The customer left. Then the consumer came in and said they were here to pick up the wheel. The wheel was no where to be found. It was never checked in, nor was there any paperwork stating that it was left with us. The consumer swore up and down that his father in law had left it with us. The wheel was not here. I told the customer again that the wheel was non repairable and knowing that why would he leave it with us. This question still remains. The customer left our facility and returned the following Saturday with the Sheriffs Police. I of course had no issues with dealing with them as we had nothing to hide. The Sheriff said we need to come up with solution that will work for both parties. I of course agreed as we are in the business of retaining our customers. I did have a replacement in stock for their vehicle. I did prove to the Sheriff's Police and the customer that the wheel I was going to sell them was not, in fact their non-repairable wheel. The resolution resulted in me selling them the wheel for my inventory for the price it cost to repair their old one. So they got a new wheel for the price it would cost for them to repair their old one. The Sheriff agreed that this was a proper settlement to the situation. There is one last thing I would like to add. I am not a high school drop out. I in fact have degrees in my profession. As you can tell by the way they worded everything in their complaint, you can tell that they are obviously not reasonable people to deal with. -- Roy Scott General Manager Wheels America 3017 Malmo Dr. Arlington Heights, IL 60005
