- Report: #1297933
Complaint Review: Whirlpool Extended Service Plan - Nationwide
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Author Confirmed
Why?
Whirlpool Extended Service Plan
Nationwide, USA
Phone:
1-800-790-4777
Web:
www.assurantsolutions.com/privPolGeneral.html.
Categories:
Business Rating:
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Whirlpool Extended Service Plan Denied repair of machine as being not cost effective. Offered 45% on value of my 8 year old washer. Had recently extended warranty plan by three years and was less than one year into it. Rapid City, South Dakota South Dakota
Because I accepted the payment toward a new machine they denied reimbursing me for the two plus years I still had on my warranty. I basically paid for half of the 45% they paid to deny my claim. Not at all customer friendly!!!
Would not honor my extended warranty plan as not being cost effective for their company. Offered me $359.55 or 45% of the value of my 8 year old Whirlpool Cabrio washer. Had just renewed my warranty contract for three years at a cost of $239.70. Not even a year into the new contract. When I asked about getting a rebate for the two plus years of extended warranty the agent kept asking if I would accept the payment. I finally said yes. I then asked her to get back to my request about how to get a rebate. Was then told that I could not get a rebate because I had already accepted the offer of the 45%. If I had only extended the warranty by one year I still would have gotten 45%. I did the three year contract in good-faith. A giant rip-off. I was given no satisfactory help by their agents. Basically was told I had no futher recourse.
