- Report: #159683
Complaint Review: Whirlpool - Evansville Indiana
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Whirlpool
whirlpool.com Evansville, Indiana, U.S.A.
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Whirlpool ripoff Evansville Indiana
On 7/15/05 I notified them of a defective A/C unit (the motor burned out) It was purchased 9/17/05 w an extended 5 yr warranty. I let them know that this is the second one that has done this in a year.
I got several emails back from them stating they would fix this even if it is not still under warranty. The appliance repair company we called said that ALL of these A/C's motors burned out, that there were no parts to repair it. Further that Whirlpool needs to just replace this A/C unit with one that works.
Again, Whirlpool said they would find the part & fix it. However, they have not answered my emails since 8/3/05; even after I emailed them that I was filing a report with the BBB. (which I did yesterday.)
This company should stand behind their products, correct the defects that cause these problems-or just stop selling junk altogether. They need to come forward and replace this unit, or re-imburse us for it.
Debra
Yuma, Arizona
U.S.A.
I got several emails back from them stating they would fix this even if it is not still under warranty. The appliance repair company we called said that ALL of these A/C's motors burned out, that there were no parts to repair it. Further that Whirlpool needs to just replace this A/C unit with one that works.
Again, Whirlpool said they would find the part & fix it. However, they have not answered my emails since 8/3/05; even after I emailed them that I was filing a report with the BBB. (which I did yesterday.)
This company should stand behind their products, correct the defects that cause these problems-or just stop selling junk altogether. They need to come forward and replace this unit, or re-imburse us for it.
Debra
Yuma, Arizona
U.S.A.
2 Updates & Rebuttals
Debra
Yuma,Arizona,
U.S.A.
Amazing
#2Author of original report
Fri, October 28, 2005
Whirlpool actually sent us a replacement motor, apologized & paid to have it installed. Everyone, CALL them, notify the BBB, stay on top of it. And get results.
Debra
Yuma,Arizona,
U.S.A.
Whirlpool rip off update
#3Author of original report
Thu, October 06, 2005
I hit the wrong key in my original posting. The A/C unit was purchased on 9/17/2004.
