White Glove Relo
United States of America#2REBUTTAL Owner of company
Thu, March 07, 2013
In response to the clients complaint - the client signed a revised estimate at pick up because the driver pointed out several items that she wanted moved that were not on her original inventory list. If there is one additonal item the client must sign a revised estimate and agree to the price increase for the driver to take it. The client also had the option to not sign the revised and for us to just take the items on the original estimate, but she did not want that. I remember this client clearly stating that we must take everything, so she agreed to the increase in price.
The client was not working on an hourly rate, so it makes no difference if it took us 2 hours to load or 22 hours to load, the clients bill was based soley on weight.
I have gone back through our records and I do not see any claim ever submitted for this client, if the client would like to resubmit a claim I will send it to our processing company.