anonymous
Colorado,#2General Comment
Thu, November 14, 2013
as posted from the consumer report about whitewolf mobile repair the following information is what is true and correct to the best of my knowledge. mr. cody whitewolf is not who he claims he is his legal name is jason roger moore.
as for his so called brother (chris warren) they are not brothers and his name is not said stated name it is chris lorenz. i highly doubt that this is a family owned and operated company. jason is a fraud he receives ssi income due to being disabled for reasons unknown.
there is so much more i could put about them all which is true to the best of my knowledge but for now this will do i wanted to make this known so as others can avoid the problems that will come there way in dealing with mr moore and mr lorenz
Anonymous
Johnstown,#3Author of original report
Sat, January 07, 2012
I filed this report because Mr. Whitwolf would not simply answer his phone or my text messages when I called and would not either give me a reasonable time frame when the car would be ready or tell me that there was a problem and that he might need it an extra day or two,etc. and because I feel he lied to me on some things.I belive Mr. Whitwof is lying when he says I was angry that he did not have any work for me. I simply said I was available if he could use me and that I had a pick-up if he needed any vehicles picked up.
Yes I spoke to his brother Chris who so quote handles his bussiness end and yes we had some conversations unrelated to the work I was having done and thats only because CHris and I had some similiar interests.
Mr Whitwolf can say what he wants and I know he will to make himself look good but the truth is Mr. Whitwolf did not go to Martins Auto Salvage in Windsor,Co when he said he did to look for a clip that my Saturn needed. I know because I was there at the time Mr. Whitwof says he was and did not see his name on the sign in sheet there and did not see him in the Saturn section looking for the part. I found it and he told me when I called him that he could not find it and that the Saturns there had differnt transmissions than mine and what was there would not work.
Again Mr. Whitwolf got all angry when my wife spoke him this past Tuesday night (01/03/2012) and told him that we had a mechanic come out and just look at the car and the problem why the shift linkage was not working and when she told him the mechanic noticed some brackets and the fly wheel cover were missing he started cussing out my wife and saying that the 30 day warantty that he put on his work was no longer valid because we had some one else fix it. He got it wrong. We just had some one else look at it so we knew what was wrong because Mr. Whitwolf could not come out and look at it.
When I did speak to Mr. Whitwolf on the Wednesday (12/28//11) before the day that I got my car from him I just had a feeling in my gut that he was lying to me on my some things. Let Mr. Whitwolf say what he wants but I do not trust this man.
I wish to add that I eneded up going to a U- Pull It junkyard in Greeley,Co and getting the part I needed which was a shift linkage retainer clip (and the brackets and flywheel cover ) (because I would've had to buy the whole shift linkage cable at Martins) and I fixed the problem myself and also replaced the brackets and flywheel cover that were missing that Mr. Whitwolf says were not there to begin with. If they were not there when he did the job he should've told me. My wife has dealt w/a Toyota dealer and before they do any work on a vehicle they inspect and will tell the customer what is missing.
Anyways, I am not taking Mr. Whitwolf to court. It's not worth it. As far as my wife and I are concerned this matter is closed now. I just want people to know the truth.
If Mr. Whitwolf is a nice person and a good mechanic he would've been nicer to me and my wife and he would've been understanding regarding me wanting to know when my car would be ready and he would not have lied to me. Also he would done have everything he could to earn my business and the big things are keeping your word and be nice and respectful and if you're having problems and there are delays and you need the vehicle for an extra day or two letting the customer know. (Forgot to add that Mr. Whitwof told me on Wednesday 12/28/11 at 6:30 that he would get my car done that night because he had another vehicle that he had to pull in ti his garage and than he calls me up at 7:30 that night and says his mechanic is tired and he'll finish it the next day.Again he had me believing that there was not much left to do and that he would be done w/it by noon on Thursday 12/29/11. If there were problems he should've been a lot more realistic w/me. Also when I did speak to his brother CHris on a couple of occaisions about the car Chris told me I needed to talk to Mr. Whitwoflf and so I called and texted him and he did not answer for a half hr to an hour and a half. I don't belive that professionals should be rude just because at times customers are A good professional knows h*e to handle a customer and reassure them that he/she the professional is doing a good job and will make you happy.I felt none of that from Mr. Whitwolf. I did get a lot of talk from his brother Chris about how good Mr. WHitwolf is how they are are glad I chose them. Well talk is cheap. I want to see service and not hear talk.
I did a search thru the Better Business Burea and there is nothing on Whitwolf Mobile Auto Repair. Would alsdo like to add that they are spamming the Boulder section of craigslist automotive services section w/ads for their bussiness. Don't take my word people. Check it out yourself. Will never use them ever again.!!!! Again this matter is closed and I am not looking to sue or get my money back from Mr.Whitwolf. If he has it in his heart and feels like it an apology to my wife for how he spoke to her would be nice.
crl28
United States of America#4UPDATE Employee
Fri, January 06, 2012
Whitewolf Mobile Auto Repair aims to consistently deliver a professional service to our customers. On this occasion this customer was trying to engage our owner and head mechanic on matters unrelated to the repair and was doing what is commonly called drunk dialing to our phones. We are happy to provide readers and customers with references from our past clients and you will find that we receive consistent high marks in customer satisfaction. The customer that wrote complete also wanted to work for us but we do not have room on our staff as we are family owned and operated. I belied that angered him. With this repair we took photos of the work being performed. Thanking you for reading.