togame
washington, dc,#2Author of original report
Wed, November 16, 2011
okay, so.....i waited for the two weeks that they asked me to wait, only to be rejected because the account was closed-even after i explained (many times, to many different people) that it happened without my knowledge or consent! then, they had the nerve to tell me that i owed MORE money for this month! i told them (yet again) that i was seeking some type of reimbursement, and they started some type of investigation-payment inquiry or something like that. they told me that i would not lose service. but.....this morning, i awoke to find that my service had indeed been disconnected. now, they're telling me that i need to pay to get the phone service reinstated (yet AGAIN), but the facts still remain: (1) i did not ask for my service to be suspended, terminated, or switched to another account, (2) i did not, as far as i know, consent to have two payments to be taken out of my bank account, and (3) I WANT THE MONEY THAT IS OWED TO ME.
togame
washington, dc,#3Author of original report
Thu, October 27, 2011
as i said before, i was owed a refund from cricket for two payments that were taken out of my bank account......well, here's the update. i tried to call them directly from my cricket phone, but the prerequisite "no agents available at this time" message was all i got for my trouble. i had to contact them through their online refunds number. apparently, they have yet to receive the fax that they requested that i send in, and are telling me to wait something like 12 additional days....