Complaint Review: Wilshire Consumer Credit - Los Angeles California

I agree with the original complaint. I had the same problem when I had to mail my payments in because the online payment system they say they have has never worked. They sent my checks back to me writing 'return to sender not at this address' on their OWN payment envelope! In the meantime they repo'd my car and demanded I pay in cash through western union. At the time of the repo I needed my car back and didn't have the luxury of waiting to argue this out with them in court so I paid what they said was past due plus over $500 in repo fees with the intent of filling a small claims suit against them. A few days later I got another statement from them stating that I owed another $680 in "other unpaid fees", which I was told it was repossesion fees even though I was told that that was what the extra $520 was that I paid to get my car back. They told me that was just the fee for the actual repo and that this new amount was for the fact that they had to repo my car. I tried to argue that my car should have never been repossessed to begin with, but they responded by laughing at me and mocking me. I have kept up with my payments since theN, but refuse to pay that $680. I also want to add that I was told that after paying to get my car out from their illegal repossesion that I was current, and even paid the next months payment early as they demanded in order to get my car out. Now they are trying to repo my car AGAIN for those "other unpaid fees" they added. Thankfully, I am out of state (with my car) for work, and don't have to worry about them getting it right now. I am going to file a small claims suit as soon as i know when I will be heading back home, but really believe that any consumers who have been screwed by Wilshire need to start collaborating ASAP and seek legal remedies. I'm not sure about you, but I do know that with me they have also practiced illegal collection practices as well. It's bad enough that I have paid them over $4,000 on a $3,000 loan and I STILL HAVE a payoff amount of just over $5,000 but to have to worry that all they have to do is say I didn't pay, even if I did, and they can just take my car again?? Scary. They will only get away with this as long as we let them. I would be interested in joining forces with others. I do investigations into businesses and their employees and the business practices they employ for a living, and would love to start on Wilshire. 

Please feel free to contact me via email at: [email protected]

They need to be stopped.

The rebuttal explaining how good your employees are sp friendly and helpful is total garbage.  I now find you have moved not one

But three payments to the backside of my loan, and I will do something about it when I am back on my feet.

This threatening crap your people generate is illegal and unwarranted as well.

There are no email addresses for your officers and the customer service email is not working or this may have

been settled already.  The class action suit is garnering signatures.

Thank you for sharing your feedback with Wilshire Consumer Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with our company. We do not support this type of customer service, and we are working very hard to make sure that everyone is helped effectively and within a timely manner. If you have any questions about your account, please contact our customer service team at 800-589-0290.