- Report: #230852
Complaint Review: Wilshire Credit Corp. - Portland Oregon
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Author Confirmed
Why?
Wilshire Credit Corp.
14523 S.W. Millikan Way Ste 200 Portland, 97207-8517 Oregon, U.S.A.
Phone:
503-952-7947
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
Wilshire Credit Corp. Customer Service Portland Oregon
I recently was contacted by Wilshire about my mortgage payment. I was rudely told on the 5th of the month that my payment is due. I explained to the gentlemen that I was having a hard time this month, and that I would make the payment before the deadline of the 16th. He then persisted to tell me that the payment is due on the 5th. I was under the impression that as long as it was paid before the 16th I would not be charged a late fee. He was upset and insisted that this doesn't mean I can wait till the 16th to pay it. I said "well, yes I can".
Was upset me the most is that I have excellent credit and never been late on any payment. My credit report shows this. Here I have this company harassing me to make the payment now, like I'm some kinda of irresponsible person. I was then hung up on because i was not agreeing with this associate. I have never been treated so bad by any company.
Today is the 16th I have been on my cell phone all day attempting to get in contact with this company and they have no means of contact. I called the number to pay over the phone. The recording stated to call back during normal business hours from 6am to 5pm pacific time. I am on the west coast and its been from 11am to 1:30pm
I been redialing this number over and over. Sometimes it makes the sound as if its a dropped call, sometimes its busy, and yet other times it states that there is not a customer representative available at this time. All I have to say is this is a very frustrating situation at this point. I dont know what to do.
Jeremiah
Lompoc, California
U.S.A.
Was upset me the most is that I have excellent credit and never been late on any payment. My credit report shows this. Here I have this company harassing me to make the payment now, like I'm some kinda of irresponsible person. I was then hung up on because i was not agreeing with this associate. I have never been treated so bad by any company.
Today is the 16th I have been on my cell phone all day attempting to get in contact with this company and they have no means of contact. I called the number to pay over the phone. The recording stated to call back during normal business hours from 6am to 5pm pacific time. I am on the west coast and its been from 11am to 1:30pm
I been redialing this number over and over. Sometimes it makes the sound as if its a dropped call, sometimes its busy, and yet other times it states that there is not a customer representative available at this time. All I have to say is this is a very frustrating situation at this point. I dont know what to do.
Jeremiah
Lompoc, California
U.S.A.
2 Updates & Rebuttals
Holly
Kingsville,Ohio,
U.S.A.
Deceptive Practices
#2Consumer Comment
Sat, January 20, 2007
The fact that Wilshire buys, "handles", "services", and collects "sub-prime" mortgages does NOT give them the right to take the homebuyers money and apply it to everything BUT the principal and interest, thereby creating an arreareage and delinquency. This practice is, according to what I read on the Federal Trade Commission (Consumer Protection Bureau)website; FRAUD, ABUSE, and DECEPTION. Why and how Wilshire has been permitted to continue the abuse of unsuspecting and unsophisticated homeowners is beyond my comprehension. I, too had a HUD-backed mortgage. I had a debilitating injury, and a HUD counselor had me on a forebearance agreement. However, once Wilshire "bought" my mortgage, their "games" began. One cannot believe anything Wilshire "tells" them. Wilshire is extremely deceptive and dishonest. One never knows EXACTLY what amount is owed. I finally filed for Chapter 13 bankruptcy protection, but I am told that the "amount due" that I hear when I telephone my payment in, and the "amount due" according to my account on-line, is not accurate because the "accounting" is "different" because of the bankruptcy. I requsted a banruptcy post-petition payments accounting. When I made a payment in May 2006 that was OVER the amount "due", they ADDED a "late charge" from 2003 and a "Legal Fees BK. charge" from June of 2004! Wilshire adds whatever charges and fees they want, whenever they want. And THAT is how they "create" delinquencies. If, what I have described, is not FRAUD and DECEPTION, then what is? Are they so inept that they are incapable of accurate accounting? Or do they just find "holes" in the LAW that allow them to dance around any and all Consumer Protection Laws and Regulations? I thought "theft by deception" was against the law.
Sean
Portland,Oregon,
U.S.A.
Wilshire handles sub-par mortgages
#3Consumer Comment
Wed, January 17, 2007
You say you have excellent credit. If this is the case, Wilshire will not be the company servicing your loan. They are an intermediary, they get paid by the mortgage companies to collect on late payments, and handle the business end of sub-par mortgages. These are the mortgages that are given to people with less than perfect credit (FICA scores below 700). If you have excellent credit, you wouldn't have to worry about Wilshire handling your loan, since you wouldn't have gone through a sub-par mortgage company. Unless you over-extended yourself, and bought more than you can really afford. I don't work for Wilshire, but have several friends who do. All day long they deal with people who get themselves into bad mortgages because they don't read the fine print.
