- Report: #237951
Complaint Review: Windows And More - Morehead City North Carolina
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Author Confirmed
Why?
Windows And More
5317 Hwy 70 Morehead City, 28557 North Carolina, U.S.A.
Phone:
252-726-8181
Web:
N/A
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Business Rating:
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Windows And More - Jimmy Paylor - Jason Yeomanns ripoff dishonest fraudulent billing hidden charges wrong info false charges Morehead City North Carolina
We wanted to put in hardwood flooring into our house, we got several estimates and went to Windows and more, asking if they could match the lowest estimate we got, which was $4700 to include removal and disposal of carpet, moving of furniture, hardwood installation, t and shoemolding and transitions to carpet and tile.
We were told by Jimmy Paylor, no problem as long as i would pay the installer directly.
We agreed on a deal and ordered the wood through them.
But then the story changed, all over sudden, the removal of carpet as well as the moving of the furniture was extra, shipping charges were extra and the moldings were not included.
We went back to Windows and more, phoned them several times, phone calls did not get returned and it was extremely difficult to get in touch with them.
They agreed on supplying the molding and we agreed on removing the carpet ourselves.
The molding that was then delivered was cheap, not matching molding from Lowes.
We didn't accept that and went back to them. They once again were very difficult to work with and very uncooperative. Gigi was very rude and inappropriate!
In the end we got our matching molding but it took more than 2 months to get a 2 day job finished and we ended up paying about $800 more than planned.
Very, very frustrating and we will never do business with these people again and I will make sure and let everybody know about the poor business practice.
Claudia
Newport, North Carolina
U.S.A.
We were told by Jimmy Paylor, no problem as long as i would pay the installer directly.
We agreed on a deal and ordered the wood through them.
But then the story changed, all over sudden, the removal of carpet as well as the moving of the furniture was extra, shipping charges were extra and the moldings were not included.
We went back to Windows and more, phoned them several times, phone calls did not get returned and it was extremely difficult to get in touch with them.
They agreed on supplying the molding and we agreed on removing the carpet ourselves.
The molding that was then delivered was cheap, not matching molding from Lowes.
We didn't accept that and went back to them. They once again were very difficult to work with and very uncooperative. Gigi was very rude and inappropriate!
In the end we got our matching molding but it took more than 2 months to get a 2 day job finished and we ended up paying about $800 more than planned.
Very, very frustrating and we will never do business with these people again and I will make sure and let everybody know about the poor business practice.
Claudia
Newport, North Carolina
U.S.A.
2 Updates & Rebuttals
Jason
Morehead City,North Carolina,
U.S.A.
Hardwood flooring
#2REBUTTAL Owner of company
Tue, February 19, 2013
The customer was totally misled by the salesman and the coordinator was indeed rude. Both have been terminated due to this type conduct. The customer was unwilling to make concessions for mistakes in communication they made as well. This was a bad situation and steps have been taken to insure this never happen again.
Claudia
Newport,North Carolina,
U.S.A.
Windows and More, Morehead City
#3Author of original report
Mon, April 02, 2007
Agreed to update report. Business feels that we both made a mistake, true, I didn't get things in writing as I should have but I still feel that I was promised more than I got in the end, because the other estimate was $4700 to include everything, we ended up paying $4700 and still had to do things ourselves, such as moving furniture and ripping out carpet and disposing of it, we also had to fight for the right molding and it took a long time to finally get it.
