- Report: #977928
Complaint Review: WINE CHATEAU - Internet New Jersey
Reported By:
JC -
greenlawn, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
WINE CHATEAU
Internet, New Jersey, United States of America
Phone:
8009463190
Web:
WINECHATEAU.COM
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
WINE CHATEAU WINE CHATEAU SHIPS THE WRONG MERCHANDISE. WHEN YOU RETURN IT, THEY NEVER SEND THE CORRECT ITEM THAT YOU ORDERED. Internet, New Jersey
Wine Chateau charges your credit card way before they ship your order. They regularly ship the wrong items, and when you return the item, they never send you the correct item, and refuse to issue a credit for the item.
I disputed the charge with my bank as I paid by debit card. The bank contacted Wine Chateau, and they said the item was replaced, when it wasn't.
I called them 3 times asking them to replace the returned merchsndise. I was told by 3 different customer service reps that the correct item would be sent out within a week. It never was.
I disputed the charge with my bank as I paid by debit card. The bank contacted Wine Chateau, and they said the item was replaced, when it wasn't.
I called them 3 times asking them to replace the returned merchsndise. I was told by 3 different customer service reps that the correct item would be sent out within a week. It never was.
