Saurabh
Metuchen,#2REBUTTAL Owner of company
Thu, March 29, 2012
My name is Saurabh Abrol and I am the CEO of Wine Chateau and I would like to take this time to respond to both the original post and the post from William Dennison.
William Dennison has never worked for our company and does not represent Wine Chateau in any way. It's unfortunate that in this day and age people will misrepresent themselves in order to gain financial rewards.
In reference to the original poster, I'm always upset to hear when a customer has experienced issues with their order. Even though we invest in technology and staff to ensure these situations do not occur, some inevitably slip through the cracks. It is our policy to always replace broken bottles in a timely fashion with no additional costs to the customer. We will continue invest our time and efforts to minimize such situations.
I took the time to investigate this order and found that the replacement was shipped on January 9th, 10 days later. Clearly, this is too long and now we are putting new measures in place to minimize the occurrence of this issue during the busy holiday season.
Sincerely,
Saurabh Abrol
Wine Chateau
Chief Executive Officer
B. D.
United States of America#3UPDATE Employee
Mon, February 06, 2012
Yeah, this kinda sounds like bullshit to me. Sorry, you can easily see where the top has been tampered with. Maybe you should pay for what you consume. Stop this buttbanggottry. Please find a new company to do business with. Maybe they will buy your little scams. HOW DARE YOU DEFAME MY GOOD COMPANY. You are a lyer and our legal department will be in touch with you. We know who you are.
William Dennison
WineChateau.com Vice President of HR