- Report: #55962
Complaint Review: Winn Dixie Grocery Store / Sedwick INS Company - Nationwide
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Winn Dixie Grocery Store / Sedwick INS Company
Winndixie.com Nationwide, U.S.A.
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Winn Dixie Grocery Store / Sedwick INS Company Winn sold me a gallon of Winn Dixie Superbrand premixed tea with what appeared to be blood clots in it. Winter Park Florida
Around April 21 2003 I purchased one gallon of Winn Dixie Superbrand premixed tea. When consuming the product I felt a slippery substance in my mouth so I spit it out and what I saw appeared to be a human blood clot and I found more in the bottom of my tea glass. I immediately called the Winn Dixie store where I purchased the tea from ,in which the manager offered to replace the tea with a gift certificate and he would check the others in the store to see if they had anything in it.
Well I was not satisfied with the recompense offered so I requested the main office #. I was given the Customer Response Center in which I filed what I thought was a claim inquiring was someone injured on the job at that time when using or mixing with their blend tank, pasteurizer or filler. I was told it would be checked out and I would be contacted and someone would be contacting me from Risk Management so I waited one wk and I was not called by their company at all.
I then called to see about my claim at Winn Dixie Corporate Office/Risk Management which is handled by Sedgwick Ins. Company. No one could find my claim and so they suggested I go back to the store where I purchased the tea and file a claim there, I simply refused and so the person I was speaking with decided to file a claim for me . I received serveral calls in 2 days in which everyone I spoke with did not know if the claim was for my daugher or myself. Their main concern was did I still have the product and how to get rid of it by returning it to the store or by mail. I was finally was contacted by a claims adjuster in the mid day who wanted me to record some kind of statement but their would be no money to be considered. I simply refused and explained since they could not find my information in the computer on my claim and when it was found , nothing was correct , I started to hang up, when the adjuster interrupted me and decided to be the one to hang up first and thanked me for my business or something like that.
Melvia
Winter Park, Florida
U.S.A.
Well I was not satisfied with the recompense offered so I requested the main office #. I was given the Customer Response Center in which I filed what I thought was a claim inquiring was someone injured on the job at that time when using or mixing with their blend tank, pasteurizer or filler. I was told it would be checked out and I would be contacted and someone would be contacting me from Risk Management so I waited one wk and I was not called by their company at all.
I then called to see about my claim at Winn Dixie Corporate Office/Risk Management which is handled by Sedgwick Ins. Company. No one could find my claim and so they suggested I go back to the store where I purchased the tea and file a claim there, I simply refused and so the person I was speaking with decided to file a claim for me . I received serveral calls in 2 days in which everyone I spoke with did not know if the claim was for my daugher or myself. Their main concern was did I still have the product and how to get rid of it by returning it to the store or by mail. I was finally was contacted by a claims adjuster in the mid day who wanted me to record some kind of statement but their would be no money to be considered. I simply refused and explained since they could not find my information in the computer on my claim and when it was found , nothing was correct , I started to hang up, when the adjuster interrupted me and decided to be the one to hang up first and thanked me for my business or something like that.
Melvia
Winter Park, Florida
U.S.A.
