This service is so awful it is almost laughable, except for the fact that you paid too much money for a very bad service! The matches I have had are always outside of the age range, background, etc., that I designated. I was told that what counted towards the 12 matches was "a match", not that I agreed to meet someone to see if it was a match. Every call I received would be not at all a match, i.e., "this person is older than you wanted, but very, very active" and I would meet a person who was 350 pounds and could not walk a block! I was told if I would just meet with some of the matches, it would not count against the 12, however I just learned that there is "no way I was ever told that"! There is no way to give feedback. I have been called by three different matchmakers, all with various phone numbers, and this costly mistake just keeps getting worse!