- Report: #726839
Complaint Review: Wix.com - New York
Reported By:
IRATE CUSTOMER -
elk grove, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Wix.com
www.wix.com New York, United States of America
Phone:
Web:
Categories:
Business Rating:
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Wix.com I purchased the premium upgrade using the link they provided me with May 4, 2011. I still have not received the upgrade. New York
This matter has not been resolved since May 4, 2011...the date I made the purchase. I was interested in upgrading my account to add the wix page to my domain. I asked the company if they had a paypal option and they emailed me back with the link. I purchased the upgrade for 1 year using your paypal option. I followed all of the steps they asked after I purchased; i.e. email the premium at wix email address and I even took it a step forward of cc'ing support as a back up. I purchased the upgrade May 4, 2011 and as of yet I have not had my upgrade take into effect.
I have sent at least 15 emails trying to reach someone that can handle this matter. Again, since the date of my purchase (May 4, 2011), I followed all steps your company has asked me to do. I received a confirmation email from paypal and wix of my purchase. The money has been taken out of my account. I have not received an email back from your company stating that they are looking into this issue. The only response I have been given was them asking me for more detail of this matter. I sent them the receipt I received from paypal and wix. I have not received a response from wix. If I do not hear back from them today, I will be requesting a refund and closing down my wix website.
I will be contacting Better Business Bureau about this.
I have sent at least 15 emails trying to reach someone that can handle this matter. Again, since the date of my purchase (May 4, 2011), I followed all steps your company has asked me to do. I received a confirmation email from paypal and wix of my purchase. The money has been taken out of my account. I have not received an email back from your company stating that they are looking into this issue. The only response I have been given was them asking me for more detail of this matter. I sent them the receipt I received from paypal and wix. I have not received a response from wix. If I do not hear back from them today, I will be requesting a refund and closing down my wix website.
I will be contacting Better Business Bureau about this.
