- Report: #775161
Complaint Review: Wix.com - Internet
Reported By:
GlamBella -
Memphis, Tennessee, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Wix.com
Internet, United States of America
Phone:
Web:
www.wix.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Wix.com Fraud with Refund, not returning money, Internet
I bought a Yearly Premium plan from wix.com on August 28, 2011, and immediately returned it that day because I realized that I bought the wrong thing. I received an email the same day saying that my money was returned and allow up to 7 business days for it to be returned. I have yet to receive it. I have went back and forth in emails, and now they're just not responding anymore. What can I do about this? Here are some of the emails:
body Your Wix.com Upgrade has been canceled
Dear Ashley Harris,
Thanks for trying Wix.com Premium Upgrades We have received your cancellation order for -Package ID: 402089Package description: Unlimited YearlyPurchased on: Aug 28, 2011Cancelled on: Aug 28, 2011
This is just an email to let you know that your Wix Premium Upgrade has been canceled and you have been refunded.Please note: It can take up to 7 business days for your refund to appear on your credit card statement.
Help us improve We'd love to hear a bit more about why you canceled:Simply click here to let us know Thanks again for using Wix Premium Upgrade
I received another email similar to this one, after I wrote them again. I wrote more and now Im not getting anymore responds! I plan on reporting them to the BBB.
body Your Wix.com Upgrade has been canceled
Dear Ashley Harris,
Thanks for trying Wix.com Premium Upgrades We have received your cancellation order for -Package ID: 402089Package description: Unlimited YearlyPurchased on: Aug 28, 2011Cancelled on: Aug 28, 2011
This is just an email to let you know that your Wix Premium Upgrade has been canceled and you have been refunded.Please note: It can take up to 7 business days for your refund to appear on your credit card statement.
Help us improve We'd love to hear a bit more about why you canceled:Simply click here to let us know Thanks again for using Wix Premium Upgrade
I received another email similar to this one, after I wrote them again. I wrote more and now Im not getting anymore responds! I plan on reporting them to the BBB.
2 Updates & Rebuttals
Orintas Law Firm
Little Rock,Arkansas,
Premium Return if cabcel in 14 days?
#2General Comment
Sat, September 14, 2013
On August 26, 2013, I set up a Premium Account with Wix.com, but, had several other similar accounts at that time and decided to cancel my premium account, which was $149.00 yearly, on August 29, 2013 because they said I had fourteen (14) days to do so. On August 30, 2013, I called and the Rep (Kenneth) said I would have a refund in 5-7 business days. When there was no refund to my debit card account by September 10, 2013, I called again to Wix and the Rep (Holly) said the refund would be in 1-2 business days after she did a "special transaction" request?
When the refund did not appear on September 12, 2013, I called a third time and the Rep (Phil) said that there was a "malfunction" in the system and my refund was not processed? Huh? I had enough with this nonsense and went to my Bank for help. I saw the Branch Manager on Friday, September 13, 2013, and she called and another Rep (Russell) said, from the notes, that I would now have a refund in 5-7 business days. I am now going to wait, with the Bank monitoring my account, this 5-7 business days for my refund? if any?
With four Reps here basically saying that a refund would be issued at some distant point and it is actually not given or the rebate has malfunctioned in the system, it appears that there MAY be a consistent and authorized management policy of Wix.com to not honor this fourteen (14) day cancellation policy on premium accounts and only honor it if one is persistent in getting it back like me? I would love to see the company records, if any are kept, on those who were not persistent or just failed to follow up in their accounts? Maybe s Class Action would get this matter resolved? I invite your comments?
Orintas Law Firm
Little Rock,Arkansas,
REFUND OF PREMIUM AMOUNT IF CANCEL IN 14 DAYS?
#3Consumer Comment
Fri, September 13, 2013
On August 26, 2013, I set up a Premium Account with Wix.com (a internet domain and hosting site), but, had several other similar accounts at that time and decided to cancel my premium account, which was $149.00 yearly, on August 29, 2013 because they said I had fourteen (14) days to do so. On August 30, 2013, I called and the Rep (Kenneth) said I would have a refund in 5-7 business days. When there was no refund to my debit card account by September 10, 2013, I called again to Wix and the Rep (Holly) said the refund would be in 1-2 business days after she did a "special transaction? When the refund did not appear on September 12, 2013, I called a third time and the Rep (Phil) said that there was a "malfunction" in the system and my refund was not processed? Huh? I had enough with this nonsense and went to my Bank for help. I saw the Branch Manager on September 13, 2013 and she called and another Rep (Russell) who said, from the notes, that I would now have a refund in 5-7 business days. I am now going to wait, with the Bank monitoring my account, this 5-7 business days for my refund? if any?
With four Reps here basically saying that a refund would be issued at some distant point and it is actually not given, it appears that there may be a consistent and authorized management policy of Wix to not honor this fourteen (14) day cancellation policy on premium accounts and only honor it if one is persistent in getting it like me? I would love to see the records, if any are kept, on those who were not persistent or just failed to follow up? Maybe s Class Action would get this matter resolved? I invite your comments?
