- Report: #1295514
Complaint Review: Wix.com - Internet
-
Author Not Confirmed
Why?
Wix.com
Internet, USA
Web:
www.wix.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Wix.com Wix BEWARE of WIX SELLING & FALSE ADVERTISING PRACTICES Internet
Report Attachments
When you subscribe to their Yearly Unlimited Premium plan, their website says that you get 2 free premium apps which are Site Booster and Form Builder. I only used the Site Booster and I was just charged a total of $9.90 for 2 months of service ($4.95 monthly service charge). Nowhere in their advertisement says that there will be a monthly charge at all for the service and that is why it says you get it for free with your subscription. This is clearly, false advertisement! As of now I have cancelled my subscription for the Site Booster so I won't get charge again. When I called customer service about this was told that you only get a credit for the first month of service. Again, nowhere that is mentioned. They issued me a credit for this charge. I wished that I haven't paid in full up front as is required for the year for the yearly subscription for their service. As of now is "wasted" money since I can not get a refund for it and is paid until it expires for the yearly service. As of now I am looking for another company to design my website with and won't be using Wix anymore. I also haven't finished designing my website completely yet.
1 Updates & Rebuttals
Jackie
North Carolina,USA
Wix.com false and deceptive advertising
#2Consumer Comment
Fri, July 15, 2016
I have also been scammed by wix.com. However, the only way to solve the problem is to file a complaint with my credit card company and have the charges reversed, then shut down my website and start over with another company. This is aggravating and distressing.
I signed up for a premium plan ($12.95/month) and no where on their website does it state that wix ads would appear within our url. This is what has happened to me. When anyone Googles the name of my website, it looks cheat, tacky and cheesy with the wix name alongside it. The sad part of this is that the other online do it yourself website builders are really no better. Prior to wix.com, I dealt with Godaddy.com and still trying to get my money back. All of these companies are out to scam consumers and until the federal government steps in and deems their business practices unethical and illegal, these scams will persist. Wix.com is so shady that the form which I included on my website has the name of the person who designed it and the only way to get rid of this name is to purchase an upgraded version of the form builder. The same is true of their Twitter app but I found a way around this one.
