Alexander Lau
Toronto,#2REBUTTAL Owner of company
Wed, August 05, 2009
Dear Consumers, Our business depends on telemarketers who earn commission when they sell our product. It is unfortunate there are a few bad apples on our sales staff that will intentionally mislead consumers because they could not sell the product otherwise. When we receive complaints of misleading sales tactics from our customers, and we investigate all allegations diligently and interview the sales staff involved. We dismiss any sales staff if we feel they have intentionally misled the consumer to purposely make their sales quota and collect their commissions at the end of the week. We further hold back their commissions for a period of 30 business days until we determine how many consumers they had mislead so we can initiated a full refund. I do not know who this employee is, as I do not recognize his name used to file this report but it would most likely be that he does not have a legitimate complaint and just wants to disrupt my business. His complaint about a cheque dishonored is true, as we had cancelled his cheque because we had to refund all his sales that week and we fired him for using misleading sales tactics with consumers. I would further add that we are still in business and our sales have tripled in the past 6 years since he filed his rip-off report in 2003. Alexander Lau Toronto, Ontario. Canada