Complaint Review: Wor(l)d Global Network PLC - Global Internet

The followings are part of my ongoing deceptive, deceitful, fraudulent and frustrating experiences with these people much wasted time money and efforts to get redress:-

HELO XFF 631 85228 reimbursement for my Helo and loyalty membership

[#XFF-631-85228]: reimbursement for my Helo and loyalty membership

Word Global Network PLC  Jul 28 (3 days ago)  Reply to me

mahulchandran spencer,

This email concerns your recent ticket: reimbursement for my Helo and loyalty membership (XFF-631-85228)

 As part of our commitment to improving your customer support experience, we would like to know how you think we are doing.

Please take a moment to complete a short survey consisting of just a few multiple-choice questions.

It should take you no more than a minute to complete (we promise!).

To take the survey, click on the following link:   customercare.worldgmn.com/support/index.php?/Tickets/Survey/Index/349467/f2ae4s7w9nko

Your feedback is very important to us and we really appreciate your time.

Thank you in advance,

Wor(l)d Global Network PLC

Helpdesk: customercare.worldgmn.com/support/index.php?

Mahulchandran or Mal Spencer <[email protected]>

Jul 28 (3 days ago)  Reply to support   SU1604 SU1604  Jul 28 (3 days ago)

Reply  to me

Dear Mahulchandran ,

We apologize for the delay in managing your request.

We regret to have to inform you that we cannot accept the refund request for your Helo lx family pack order 1387824,due the expiration period limit of 14 days from the reception date of the product which was on may,26thy,2017 ;while the refund request was sent on july,25th.

However,we can make a replacement for your defective unit;but you must at first provide us a clear video that shows the issue.

Concerning your membership,we inform you that we have disabled the autimatically monthly autorenew.

Thank you in advance for your cooperation

We remain at your disposal.

Best regards,

Wor(l)d Staff

Ticket Details

Ticket ID: XFF-631-85228

Department: EN_PRODUCTS

Type: Issue Status: Closed  Priority: Normal

Helpdesk: customercare.worldgmn.com/support/index.php?

Mahulchandran or Mal Spencer [email protected]

Vig's,

Here is my final draft which I will send tomorrow.

 

Here is the response to wor(l)gnc,

03^rd August 2017

Wor(l)d Global Network PLC, Wor(l)d Staff, Support   SU1604 SU160, 

Preamble & para 15.       Part of Your Terms & conditions state on Refund

“100% MoneyBack if issue not resolved in maximum 14 days via the same mode. However, if any member is unsatisfied with any service or products purchased, wor(l)d offers a 100% fourteen (14) day money-back guarantee (unless otherwise required by law) from the date the service is delivered.” Which as of 01/09/2017 been reduced to 7 days instead of increasing it to 30 or a year as others do in Australia which suggests greater desperation for money by any means as it’s impossible to “fool all the people all the time” through these unfair business practices. In this connection, the provisions of the laws in Australia are readable and comprehensible at the following URLs  consumer.vic.gov.au/products-and-services/online-shopping/buying-from-an-overseas-seller-online  & consumerlaw.gov.au/the-australian-consumer-law/legislation/   

web.facebook.com/100009368667046/videos/1891974557791481/ https://www.accc.gov.au/business/treating-customers-fairly/offering-warranties/warranties-against-defects

Does the above not require the wor(l)dgn to honour it’s own commitment without acting in breach, illegally however onerous and unconscionable it may be to the consumers in greater preference and partiality to an elitist wor(l)dgn super capitalist multi-national business that appears to operate on more and more restrictive terms & conditions. Is this also not part and parcel of other business practices like barring me from opening a ticket or not providing me with my own wor(l)dgn website etc.. Are you not failing in your "duty to act fairly" based on principles of natural justice in contrast to oppressive, authoritarian, hierarchical communistic elitist ruling states?

Hence please endeavor to abide by your own law as stated specifically that unless otherwise required by law being read in conjunction with your other 3.16 - Adherence to Laws and Ordinances from your wor(l)d Policies and Procedures document. In the light of the above please reconsider your response of 28/07/17 in closing the last 4^th ticket opened for me by sponsor Ms Mary Jensy Sareena (MJS), requesting you “to send me the Return Merchandise Advise number and an invoice or prepaid postal label for me to return the family pack as do the brand developers TV shop does from New Zealand acting honorably in keeping with their "duty to act fairly". The above is not needed now as you and my sponsor  are aware and have access of my member (which you seem to have now terminated) details for the free login along with all the serial numbers within the family package of bracelets; that all you need to do is inactivate them and put an end to this as these dud bracelets are not worth the postage cost to return any of them as all are fundamentally misrepresented and flawed without much authentic scientific evidence and are unreliable duds that no one else should be put through what we are going through right now.

16.       Further by way of detailed clarifications as to the circumstances that have brought about this partly and/or even mainly due to your lack of concern by barring me from opening and not responding to my queries in a timely manner such as on 11/05/2017, I requested you to inform me of the time I was allowed to test out the biometric bracelet; you ignored it and sent a general notice as response to that same email stating that the bracelets would, at last, be delivered in the month of May.

17.       The following is to detail the harrowing experiences that I have been put through that will justify my seeking some reasonable compensation as well for the much wasted time, pain of mind, sufferings, and humiliations that you have put through due to your hype, contradictory, confusing, deluded and untrustworthy product disclosures and business practices pertaining to your show piece product that is utterly flawed and unreliable when it records all biometric data without even being worn and kept a meters or away, gives widely different readings depending on which wrist it is worn and widely differs from the traditional methods of measuring the BP and pulse by a medical practitioner. Mr. Chris Ball a leading sales proponent of this merchandise from Melbourne, whom I met at a so-called training though actually a member recruiting presentations on 24/06/2017 said laughingly that it was reading from the air which you are aware of and trying to remove. Are you not desperately trying to protect yourselves from future class actions through often repeated questionable disclaimers whilst being quite aware of the type of doggy product you have released into the market? Is there not further ongoing conflicting and contradictory hype and misrepresentation in regard to the blood sugar measurement enhancement toward the latter part of this year claimed as by enhanced firmware by wireless whilst there are pictures of an additional appendage atop of the bracelet to place blood for this measurement?

18.       Further this unacceptable response of 28/07/2017 for the last and 04^th ticket XFF-631-85228 of mine since my first ticket YRU-843-76375 given on 27/03/2017 for queries between 05th to the 23^rd of March I responded with the following that has not been understood or interpreted in the proper spirit.

 “13^th March 2017

Why is HELO Wor(l)dgn's support acting in a narcissistic, authoritarian and self-serving manner without balancing the interests of the customers? As you will not respond to my email queries and the provision of requested information feigning that there was no double-sided display mobile phone and ask me to “We would like to inform You that we will not support requests via e-mail any longer.  We kindly invite you to access our Online Customer Care website at customercare.worldgmn.com/support/”

When you discontinue disregard and ignore the communications’ thread we have had and request me to do the above you have; have you not prevented me from submitting a ticket when I get the following screen print repeatedly on many attempts?:- “

These avoidance strategies and tactics do not bode well for us customers but may only benefit the original starters of this pyramid network marketing scheme at the expense of the rest of us foot soldiers for their grandiose holidays, perks and profits. Bill Gates, Steve Jobs and Mark Zuckerburg did not take this path to their products, services, and riches?! Lowering the head towards the ground like an ostrich does not bode well for the long term developments and prosperity of the envisaged advanced, cutting edge new technologies.

Yours truly,

Mahulchandran or Mal C Spencer, 13th March 2017

19.       You acknowledged my queries after the above on 17th March 2017 having an additional second ticket ID of Ref MTM-463-30690 of 21/03/2017 for the same issues queried. Thereafter on 26/03/17, I was sent the following two URLS by you playinfovideo.com    youtube.com/watch?v=CUZclzZcutswithout any attempt to respond any of my specific queries that fell outside of the above On 05^th April 2017 your staffer SU2712 SU2712 asked me take a survey, That I did not respond to due to the above failures that the ticket was closed and had since or soon after closed my access to opening or viewing any ticket or its history.

20.       The 2^nd ticket: VRT-715-48041, pertaining to sleep bio data monitoring times of the day was opened on my behalf by  MJS sponsor and one up manager apparently appointed by you. This was the only ticket for which a sort of satisfactory response was received on 30/06/2017 stating “we inform you that the current measurement of the sleep is performed exclusively during the night hours (from 8:00 PM to 9:00 AM), outside this range, HELO doesn't make measurements.” etc.

21.       Once again I was allowed to open a ticket after I complained again to MJS and was re-allowed to open a 02^nd ticket for a short window of time when I was able to open the 03^rd ticket XIF-186-87004 on 05/07/1. Soon after I was again barred when I tried to open another ticket on the 06/07/17 apparently on hearing the unwelcome request of my needing a refund for the many reasons adduced yet it was conceded in that response by you that “we are constantly trying to improve”  which confirms that this bracelet is not up to standard as hyped about  in your websites and has no electrical and/or electronic compliance certificate.

22.       The following complaint and report was submitted by one of my family pack users who also happen to be from the IT field for which there was no response. Does this not contradict and belie your claim that you are “we are constantly trying to improve?” 

“My name is Vig Suntharam,

I am a HeloX user. I am writing to you regarding the S/N HELO LX 20170507245 which was purchased By Mal Spencer under the family pack.

As Spencer reported earlier regarding the Heka monitoring software and Device, I started wearing the device for a couple of weeks and I have experienced few issues with the reporting health measurements. When the device is offline or not wearing for long hrs, the Heka software still reports the measurements being active. I feel there is still more improvements to be done on the reporting between the device and the software.

I also did a test comparing by wearing the device on left and right hands. The outcome was very misleading results. When the device was worn on R side, My BP, beats, and breaths were shown abnormal readings.

Therefore I am not very pleased with the product and the reporting of health measurements is very misleading. For this reason, I have stopped wearing the HeloX device completely.

Under the Australian consumer code and consumer law, we have the rights to get a refund or replacement for the products sold in Australia.

Please get back to me regarding this matter and how to rectify this issue at the earliest.

If you have any questions, please get back to me on this email or +61425805056

Thanks

Kind Regards

Vig 10th Jul 2017”

23.       On 14/07/2017, I was completely barred from login into my member account and allowed only the free account from which ticket opening is apparently not a feature thereby showing how desperate you are to censor and silence me most if not all the time from the month of March 17  to now that continues to this very moment of my typing this missive that, I had to appeal again to my sponsor MJS to have it reversed and restored.

24.       I am purposely continuing the paragraph numbering from my response to your response to the third ticket to maintain continuity and present a holistic and chronologically a more complete an overview of matters since my membership from March 17. Please note that included in the above point 22 which was the 13^th point in my 14 points, five-page counter-response to my third ticket openable after the intervention of MJS. Thereafter she obtained both my member and free logins and passwords (though MJS did not give me her password  for comparisons and verifications of my ticketing) to open the most recent 04^th ticket from my member website on 25/07/17 to which you responded on 28/07/17 which necessitates this counter response to set the record straight in the interests of truth, fairness, and justice to me and all other disappointed and frustrated consumers of your product after my purchase of the family pack.

25.       When I met Mr. Monchai Tam Kamolratanachai (MTK), Communication Director, Asia / Australia on 25/06/17 misnamed as a “Super-Saturday” to which I was the given the misimpression by my sponsor as training in regard to the bracelet but this meeting was really for a new membership drive and to palaver and placate  the old members. MTK advised me to buy a new phone for the proper performance of the bracelet which I did by buying a Kogan Agora 8 powered by the ops system Android V7. I have now further double checked and re-confirmed matters with this new mobile phone lest there were any problems with my old Apple iPhone but this keeps the blue tooth bracelet in Blue light on even when the Heka application is turned off and bracelet blue light is permanently on even when well outside of the 10 meter Blue tooth communications range which suggests that both my bracelet are having hardware problems as well other than their inherent flawed untrustworthiness.

26.        In the light of all the above and in honoring your own laws or terms and conditions. Please reconsider your 28/07/2017 support   SU1604 SU1604 decisions and response to reverse all monetary transactions pertaining to my account by utilizing  the related bracelet serial numbers, logins and passwords to inactivate all  five bracelets within my family package and bar the Helo Pro/Heka software applications as these are not worth the return postage cost due to these being foundationally and fundamentally flawed and unreliable duds to anyone else as well; in keeping with your very own legal conditions to be read in conjunction with your point 3.16 - Adherence to Laws and Ordinances from your wor(l)d Policies and Procedures document that states for a “100% MoneyBack if this matter is not resolved in maximum 14 (7 from 01/09/17) days via the same mode. However, if any member is unsatisfied with any service or products purchased, wor (l)d offers a 100% fourteen (14) day money-back guarantee (unless otherwise required by law) from the date the service is delivered.” Whilst reiterating and reminding you of the following provisions of the law in Australia:- Australia readable under the URLs consumer.vic.gov.au/products-and-services/online-shopping/buying-from-an-overseas-seller-online & consumerlaw.gov.au/the-australian-consumer-law/legislation/   web.facebook.com/100009368667046/videos/1891974557791481/

accc.gov.au/business/treating-customers-fairly/offering-warranties/warranties-against-defects

27. All that I have stated herein and before are the truth, the whole truth and nothing but the truth and have many threads or chains and links of email letter communications, correspondences to support and backup as evidence for what I have stated herein and before be it through their responses, denials and/or the ignoring and being unresponsive by some others as well.  Due to the support staff with their names withheld and only identified by alphanumeric characters like in concentration camps are stonewalling us and barricading themselves from any genuine and authentic scrutiny will it not be neat and proper to obtain a response from  stonewalling us and barricading themselves from any genuine and authentic scrutiny will it not be neat and proper to obtain a response from the Wor(l)d Global Network Corporate & PTE, CEO Fabio Galdi the apparent master puppeteer?

Yours truly,

M C Spencer &  Vig Suntharam

03^rd August 2017

N.B. This document is to be used Without Prejudice towards us authors. All rights reserved

 

On support URL response site changed to “27. All that I have stated herein and before are the truth, the whole truth and nothing but the truth and have many threads or chains and links of email letter communications, correspondences to support and backup as evidence for what I have stated herein and before be it through their responses, denials and/or the ignoring and being unresponsive by some others as well.  Due to the support staff with their names withheld and only identified by alphanumeric characters like in concentration camps are stonewalling us and barricading yourselves from appropriate authentic scrutiny will it not be neat and proper to obtain an authentic and valid response from the Wor(l)d Global Network Corporate & PTE, CEO Fabio Galdi the apparent master puppeteer?

Yours truly,

M C Spencer &  Vig Suntharam

03rd August 2017

N.B. This document is to be used Without Prejudice towards us authors. All rights reserved

And what we found was that among those people with very low pressure, less than 120 by the cuff, or very high pressure, greater than 160, the cuff was doing reasonably well. About 80% of the time it was reasonably accurate. But for the blood pressure margin in-between, from 120 to 159 systolic pressure there was only about a 50% to 60% level of accuracy.

Norman Swan: How can we make it more accurate, what's to be done?

James Sharman: Well, this is something that needs to be worked on and there's a key take-home message, that the industry standards need to be improved to make these devices are more accurate. But in the meantime we are…I think an important message here is that we shouldn't undermine the very good work that is being done around blood pressure control…

Norman Swan: And we need to actually get the industry to get it more accurate. We're going to have to leave it there. Thank you very much James Sharman from the Menzies Institute.

I'm Norman Swan and this has been the Health Report. I do hope you'll join me next week. 05th August 2017

Is the worldgnc governed under a Kakistocracy &/or should not this also be of interest in reversing all the amounts of money obtained from me through misrepresentations, unjust business practices and increasingly restrictive and illegal contracts and/or terms and conditions?