- Report: #17116
Complaint Review: Worldcom Wireless - New York New York
-
Author Not Confirmed
Why?
Worldcom Wireless
PO Box 5211 New York, 10087-5211 New York, U.S.A.
Phone:
800-432-4557
Web:
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Worldcom Wireless dirty credit card thieves New York New York
To begin with, we, my daughter and I have had problems with this company. From activation to services we were to get.
Bills either didn't come or were 5 to 6 months late arriving. When calling the company we had to wait for up to an hour to finally speak to a rude individual. I guess I was lucky one time I actually asked to speak to the supervisor and was given to one immediately. At least they said they were.
Just this past week my daughters service was shut off. With no warning. Keep in mind it has been several months since she received a bill.
I received a shut off notice so she used that to call worldcom. She had tried to pay her bill over the phone using her bank visa card. She finally got to talk to someone and they told her that they had been having problems in that area. (They were saying her card was not valid). But they could accept the information for her. She proceeded to give this person her information anlong with her card number. The next day she called her bank to verify her balance and low and behold to make a long story short worldcom hit her account 4 different times in the same 24 hour period.
My daughter called worldcom and they said they only hit it once. The bank says they hit it 4 times for over $400.00. The amount should have been closer to $150.00. She has proof from the bank.
These people are big time ripoff artists. They told her it will take ten days for them to send her a form filling a grievance.
I say Bull----. She is a single mom working hard for her money, she can't afford to let this slide, but she can't afford to hire a lawyer either. Is there any help out there. Now I am affraid to cancel my account. I'm on SSI and can't afford what I am affraid they will bill me. Please help us.
Jackie
Harrisburg, Pennsylvania
Bills either didn't come or were 5 to 6 months late arriving. When calling the company we had to wait for up to an hour to finally speak to a rude individual. I guess I was lucky one time I actually asked to speak to the supervisor and was given to one immediately. At least they said they were.
Just this past week my daughters service was shut off. With no warning. Keep in mind it has been several months since she received a bill.
I received a shut off notice so she used that to call worldcom. She had tried to pay her bill over the phone using her bank visa card. She finally got to talk to someone and they told her that they had been having problems in that area. (They were saying her card was not valid). But they could accept the information for her. She proceeded to give this person her information anlong with her card number. The next day she called her bank to verify her balance and low and behold to make a long story short worldcom hit her account 4 different times in the same 24 hour period.
My daughter called worldcom and they said they only hit it once. The bank says they hit it 4 times for over $400.00. The amount should have been closer to $150.00. She has proof from the bank.
These people are big time ripoff artists. They told her it will take ten days for them to send her a form filling a grievance.
I say Bull----. She is a single mom working hard for her money, she can't afford to let this slide, but she can't afford to hire a lawyer either. Is there any help out there. Now I am affraid to cancel my account. I'm on SSI and can't afford what I am affraid they will bill me. Please help us.
Jackie
Harrisburg, Pennsylvania
4 Updates & Rebuttals
Renee
Warren,Michigan,
How to correct erroneous credit card charges
#2Consumer Suggestion
Thu, March 21, 2002
You can call your bank to have the credit card charges removed. Tell them you did not authorize the additional 3 charges and that they are duplicates. The bank will be able to see that they are the same amount within a short period of time. Most banks will give a 'provisional' credit to your account, which means if they verify that it is accurate, it will be added back to your account later. You may have to speak with a supervisor at the bank to get the credit. Depends on how helpful the bank's customer service is. I had a problem like this paying a bill online where I got an error message that indicated my payment wasn't accepted. I put it through again and then noticed that I was $322.00 negative in what I owed the company. I had made a $322 payment twice. Even though this was my fault, I still got the provisional credit because the bank could see it was made within minutes of the first payment.
Renee
Warren,Michigan,
How to correct erroneous credit card charges
#3Consumer Suggestion
Thu, March 21, 2002
You can call your bank to have the credit card charges removed. Tell them you did not authorize the additional 3 charges and that they are duplicates. The bank will be able to see that they are the same amount within a short period of time. Most banks will give a 'provisional' credit to your account, which means if they verify that it is accurate, it will be added back to your account later. You may have to speak with a supervisor at the bank to get the credit. Depends on how helpful the bank's customer service is. I had a problem like this paying a bill online where I got an error message that indicated my payment wasn't accepted. I put it through again and then noticed that I was $322.00 negative in what I owed the company. I had made a $322 payment twice. Even though this was my fault, I still got the provisional credit because the bank could see it was made within minutes of the first payment.
Renee
Warren,Michigan,
How to correct erroneous credit card charges
#4Consumer Suggestion
Thu, March 21, 2002
You can call your bank to have the credit card charges removed. Tell them you did not authorize the additional 3 charges and that they are duplicates. The bank will be able to see that they are the same amount within a short period of time. Most banks will give a 'provisional' credit to your account, which means if they verify that it is accurate, it will be added back to your account later. You may have to speak with a supervisor at the bank to get the credit. Depends on how helpful the bank's customer service is. I had a problem like this paying a bill online where I got an error message that indicated my payment wasn't accepted. I put it through again and then noticed that I was $322.00 negative in what I owed the company. I had made a $322 payment twice. Even though this was my fault, I still got the provisional credit because the bank could see it was made within minutes of the first payment.
Renee
Warren,Michigan,
How to correct erroneous credit card charges
#5Consumer Suggestion
Thu, March 21, 2002
You can call your bank to have the credit card charges removed. Tell them you did not authorize the additional 3 charges and that they are duplicates. The bank will be able to see that they are the same amount within a short period of time. Most banks will give a 'provisional' credit to your account, which means if they verify that it is accurate, it will be added back to your account later. You may have to speak with a supervisor at the bank to get the credit. Depends on how helpful the bank's customer service is. I had a problem like this paying a bill online where I got an error message that indicated my payment wasn't accepted. I put it through again and then noticed that I was $322.00 negative in what I owed the company. I had made a $322 payment twice. Even though this was my fault, I still got the provisional credit because the bank could see it was made within minutes of the first payment.
