sandy
toledo,#2Consumer Comment
Thu, August 08, 2002
We received a worldcom phone in the mail (my husband ordered it). 3 months later, we have yet to have it activated. we have paid 3 months of bills on it (only because worldcom called us at that point). they gave me an 800 # to call, with a confirmation code, but everytime i call the number, a recording says "we're sorry, but due to high caller volume, we arent able to take your call at this time". sometimes, it will tell me the business hours to call (i always call in the business hours). the customer service number has been discontinued. we are paying for a cell phone that has never been activated, never used, and i cannot get in contact with anybody at world com. this has been going on for 3 months.