- Report: #17498
Complaint Review: Worldcom Wireless/MCI - New York New York
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Author Not Confirmed
Why?
Worldcom Wireless/MCI
PO Box 5211 New York, NY,10087-5211 New York, 10087-5211 New York, U.S.A.
Phone:
800-254-8991
Web:
N/A
Categories:
Business Rating:
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Worldcom Wireless/MCI Worldcom (ripoff deception) New York New York
I got a Promo in the mail in March of 2001. So I called and eccepted. They sent my phone to the wrong address. About 3 or 4 weeks later I call to see what is going on. They tell me they sent it to the wrong address, but my credit standing had changed so they could not give me a phone. Well i got pissy with them and let it go. Oh, About 2 mths later I get a card in the mail from them says; We are sorry about the billing mistake but you will be recieving a billl very soon. (For a phone I never recieved nor even had the phone number) So I call, Well she said we had to have a pnone number so call back when you get a bill..(calling back is almost impossible)When i got my bill with my phone number. I called these people 13 times (over about 2 or 3 months) and got throught 4 times (with a very long wait and calling one right after the other) And 3 of thoose time they told O.K we will fix this. I mean I talk to supervisors and the hole bit. Then, 6 mths into it I have a 200.00 dollar bill for a service that I can't use with no phone and I have repeatedly called, yet still they are billing me. So I decide well I'm not getting anywhere this way, so I'll take a different rout. So I called and demanded that they gave me the serice after they told me they would'nt and they were going to give me the phone. (Boy, Did I mess up. I did'nt know what I was getting into)They tried to tell they could not do that with out me signing up for another 12 mths. REALLY PISSY !!! I said OH, No!! My contract is up in June and I will never be so glad. ( I think I said that 5 or 6 time to 4 or 5 different people,over about 3 hours/1 phone call)That took alot of arguing and several hours on the phone, but 2 mths later I got my phone and they credited almost everything but like 20.00. From then on I have had PURE HELL, they charge me roaming from and to my home, and all the surrounding area. I have to go atleast 20 or 30 mile away from home to not be roaming and they have even charged me for that. every month or 2 I have to call spending 2 opr 3 hours on the phone, arguing and holding for another person. Sometimes they do what they say and I get credited and then half the time they say they will credit this much and don't. So I have to call them times over one bill to get them to do what they already told me they would do 2 mths ago. And just to prove how crazy I am, about a mth into this ( before i knew what a ripoff they were. They sent my husband a phone in his name.without asking or even inquiring. And stupid us ,we kept it. So we are getting double the ripoff.....
Mike or Sandy
Leander, Texas
Mike or Sandy
Leander, Texas
