Sandi
Edmonton,#2REBUTTAL Owner of company
Wed, June 13, 2007
Thank you for the opportunity to respond to Troy's complaint. Troy entered into a service agreement with Worldprofit.com and agreed to pay monthly for services on a one year contract. He chose to finance his package as he did not have the funds to pay in full for the system. After using some of the services provided to him and not having immediate success with the program he wanted to quit and then defaulted on payment. We provided the services, then he didn't want to pay for them. He purchased leads that are prequalified by a publicly traded company that we purchase leads from. If a customer ever has problems with the leads purchased they can contact our Customer Service department and have leads replaced. I cannot locate any record of Troy contacting our service department to report the bad leads and have them replaced. We offer daily training, support and live webcast training to our customers. Our customers are not forced to sign agreements, they are given the terms and conditions when they make their purchase. After their purchase, customers can access our live training, our videos, our Member area, Live Business Center, and use the tools and services included in their package. They also have a sponsor or mentor that they can work with. In addition we have a full time customer service department and technical department, all issues are responded to and tracked for quality assurance. If a customer decides NOT to use this training or follow the bootcamp steps that is their decision. We provide the tools for a program that has been successful for over 13 years for customers around the world. It is my wish that Troy had contacted our customer service deparment so we could have found solutions for him. We have no record of him having done that at our corporate office.