Complaint Review: Worthpoint - Atlanta Georgia

3 Updates & Rebuttals

Reported By:

Globalstudies - Valley Stream, New York,

Submitted:

Updated:

Author Not Confirmed

Why?

Worthpoint

Worthpoint.com Atlanta, Georgia, USA

Web:

N/A

Categories:

Auctions

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Worthpoint Worthpoint.com FRAUD! Will not let you cancel the "Free Trial Period" .. you will wind up having to dispute the charge on the CC Atlanta Georgia

*UPDATE Employee: WorthPoint Requests to Resolve this Issue

*Author of original report: You have wasted enough of my time

*Author of original report: WORTHPOINT IS GARBAGE

Signed up for a free trial. I found the site to be quite inferior in that they only show items that have been listed on Ebay. They do ZERO research beyond Ebay.. no auction house connections whatsoever. I attempted to cancel my trial on the 5th day, however the link to cancel does not work and I was redirected back to the billing page. There is simply no way to cancel the trial. I called their 1-800 number but nobody picks up. I left a voice message and sent email as well, but received no response. Sure enough, the charge still appeared on my card and I had to dispute it.

Click Here to read other Ripoff Reports on Worthpoint

3 Updates & Rebuttals

Globalstudies

Valley Stream,
New York,

WORTHPOINT IS GARBAGE

#2Author of original report

Mon, November 11, 2013

I actually got back to you and again received no response. I had to file a dispute with my credit card and you did not respond to them either... suffice it to say that I was refunded. Your entire company is a scam. You rely solely on Ebay for market values and Ebay by itself is not enough of a source for such information. After doing some research, I see that this practice of non-refunding customers is par for your course. Your company has a good idea, but unfortunately, the idea has fallen far short of its potential. Beyond that, You are garbage and your company should cease to exist.

Globalstudies

Valley Stream,
New York,

You have wasted enough of my time

#3Author of original report

Tue, July 23, 2013

I already tried calling you and emailing you, and your company was completely unresponsive and flat out did the opposite of what they were asked to do. Now you play Monday morning quarterback?!? From what Ive seen filed with the BBB, this behavior is par for your company's course. The dispute has been filed, feel free to explain yourself to the credit card company. You already have my email and phone number on file. If you truly wished to contact me, you would have when the dispute was filed. Who are you kidding?

Britt

Atlanta,
Georgia,

WorthPoint Requests to Resolve this Issue

#4UPDATE Employee

Mon, July 22, 2013

Dear Sir/Madam,

We understand your frustration and would like to resolve this issue with you. If you wish to contact WorthPoint directly to resolve this matter, please call our manager of Customer Support, Kaylee directly at 877-481-5750 ext. 407. In order to work toward a resolution, we will need more information about your account (first/last name and email address) to verify your account and the charges.

Again, we understand your frustration and apologize for this inconvenience. We also appreciate your feedback and bringing this to our immediate attention.

Kind Regards,

Britt

Reports & Rebuttal