- Report: #791844
Complaint Review: Worthpoint.com - Atlanta Georgia
Reported By:
shwilla -
Chicago, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Worthpoint.com
Atlanta, Georgia Atlanta, Georgia, United States of America
Phone:
877-481-5750
Web:
Worthpoint.com
Categories:
Business Rating:
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Worthpoint.com Worthpoint Inc., Atlanta, GA Unauthorized Charges 6 Months After Account Termination Atlanta, Georgia
I closed my account 6 months ago & they continue to charge my card $9.99 a month. I can't even sign-in because I'm no longer a member. I contacted there customer support & was informed that my E-mail address was not on file, so there was no way that I was still being charged. When presented with a copy of the Paypal charges, they said that the e-mail linked to the Paypal account was not registered. This sounds like BS. How is this possible? They charge my account, but
then tell me I'm not on file? All they have to do is follow the Paypal link to the transaction ID. 6 months later after contacting customer support I'm still being charged monthly. This is nuts!!
then tell me I'm not on file? All they have to do is follow the Paypal link to the transaction ID. 6 months later after contacting customer support I'm still being charged monthly. This is nuts!!
1 Updates & Rebuttals
shwilla
Chicago,Illinois,
United States of America
Unauthorized Monthly Charges Months After Account Cancellation
#2Author of original report
Tue, October 25, 2011
I closed my account 6 months ago & they continue to charge my card $9.99 a month. I can't even sign-in because I'm no longer a member. I contacted there customer support & was informed that my E-mail address was not on file, so there was no way that I was still being charged. When presented with a copy of the Paypal charges, they said that the e-mail linked to the Paypal account was not registered. This sounds like BS. How is this possible? They charge my account, but
then tell me I'm not on file? All they have to do is follow the Paypal link to the transaction ID. 6 months later after contacting customer support I'm still being charged. This is nuts!! What do I do?
