- Report: #1289929
Complaint Review: Worthpoint.com - Atlanta Georgia
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Author Not Confirmed
Why?
Worthpoint.com
The Queen Building, 5 Concourse Pkwy NE Atlanta, 30328 Georgia, USA
Phone:
877.481.5750
Web:
www.worthpoint.com
Categories:
Business Rating:
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Worthpoint.com Worthpoint Corporation Deceptive Advertising and Billing Practices! Atlanta Georgia
2/23/16 signed up for 7 day free trial, used site for one evening. Site very slow, did not provide information I was looking for. Cancelled, received confirmation subscription was cancelled via email. Looked at my credit card account a few days later and saw they billed me for $539.99, annual subscription. I was shocked! First the site makes it appear if you choose the annual subscription choice you save 50% and it is billed in monthly installments. So I called them today, 2/25/16, and spoke to the customer service person. Who informed me of how it works. It is 7 days or 7 lookups! I certainly wasn't aware of that! Oh and once you hit the 7 lookups then a box appears asking you to confirm your subscription, which I don't remember and this seals in your subscription! Ok, but I only used it for one evening. Asked about prorating the fee since did not use it for 7 days. Nope-- once you click that box apparently you are charged the full amount whether you use it or not. I won't be using it because it does not provide information I need. She was very argumentative, demeaning and telling me I was wrong and she could ask a manager to call me and see if we could reach an agreement but this was iffy, might happen, might not. Might get a call might not. I logged back in to the account and it confirms I do not have any subscriptions! I want my money back. That is absolutely absurd they would charge me $539.99 for one evening of browsing!
