Sarah
Lake Worth,#2UPDATE Employee
Fri, April 11, 2008
With the information that Chris provided, we located his iFriends accounts. He actually had two accounts with us. He used our online cancellation utility to cancel one, but did not cancel the other account. That account remained open, with VIP premium access, and this is why Chris has seen charges. We have cancelled the account and refunded the charges. Chris should see the refunds reflected on his credit card account within the next 7-10 business days. If Chris has any questions, we encourage him to contact our Customer Care department. From the UK, our toll-free number is 00-800-4374-3637. When Chris created the account, he affirmatively chose to enroll in the upgraded iFriends VIP membership. The regular iFriends membership is free, but the VIP membership that Chris chose to access has a monthly charge associated with it. This charge was clearly and conspicuously disclosed in advance, and Chris actively chose to create his account with the VIP membership. As stated above, we have refunded the charges and cancelled the account. Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are best in class in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."