- Report: #198476
Complaint Review: WPI IFRIENDS VIP - Lake Worth Florida
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Why?
WPI IFRIENDS VIP
www.ifriends.com Lake Worth, Florida, U.S.A.
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WPI IFRIENDS VIP Fraudulent billing Lake Worth Florida
I recently noticed $6.95 billed to my credit card from WPI IFRIENDS VIP. I did not make any transactions of any kind with them. I knew there must have been some mistake. I went to their website only to find out that there was no active account under my credit card. I would like to know why I was randomly billed like this. I was also suprised to find that while browsing over ripoff report, that there was another case of this happening with this same company.
Brittainy
Lyndonville, Vermont
U.S.A.
Brittainy
Lyndonville, Vermont
U.S.A.
1 Updates & Rebuttals
Steven
Lake Worth,Florida,
U.S.A.
Reply from iFriends Customer Service - 800-243-9726
#2UPDATE Employee
Mon, July 10, 2006
Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses". We cannot, and will not, bill any credit card unless an authorized cardholder (as verified by the credit card issuing bank) with extensive knowledge of the credit and billing information first registers an account directly with our service using a three-page enrollment form. All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes. Shortly after posting this RipOffReport complaint, we contacted Brittainy directly via e-mail and resolved this matter to her satisfaction. Should there be any further questions or concerns, Brittainy can contact our 24/7 Customer Support Department Toll Free by dialing 1-800-243-9726.
