- Report: #183419
Complaint Review: WPI*FRIENDS - LAKEWORTH Florida
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Author Confirmed
Why?
WPI*FRIENDS
FLORIDA LAKEWORTH, Florida, U.S.A.
Phone:
800-243-9726
Web:
N/A
Categories:
Business Rating:
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WPI*IFRIENDSWPI*FRIENDS Unauthorized Charge!! And Yes, I Did Register And Read The Registaration Details Carefully. I Signed Up Only Because Sites Other than ELITE And VIP Are FREE. After Not Going On The Site For Weeks I Decided To Cancell. The Site Verrified Cancellation. Reviewing My Bank Statement Shows Charges For 17.99 & 25.99 & ALOT of 1.00 charges . Is This A Cancellation Charge OR An Staff ErroR?I Need My $ LAKEWORTH Florida
After complete cancellation from the site weeks later i discovered charges from ifriends that should never have been there.I understand this sites policy on ELITE & VIP (which are the ones that cost to join) so I stayed with simple free one w/limited access.Point is I cancelled.Now here we are and I have a $25.99 & 17.99 & alot of 1.00 charges.These charges to my account guarantee are significantly way after I cancelled with Ifriends.Return my $$(money)
Near
Napa, California
U.S.A.
Near
Napa, California
U.S.A.
2 Updates & Rebuttals
Steven
Lake Worth,Florida,
U.S.A.
Reply from iFriends/Webpower Customer Service - 1-800-437-4363
#2UPDATE Employee
Tue, April 25, 2006
Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses". In addition to a clear presentation of our pricing points and practices within our Terms of Service, all charges incurred by any viewer on our service are clearly and conspicuously disclosed in advance -- including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. No customer could possibly incur charges on our service without advance disclosure of such charges and numerous multiple click-throughs by the customer to indicate their affirmative consent (and acknowledgment of their consent) to such charges. Since becoming aware of the above RipOffReport complaint, we have been in contact with "Near" via email and we have resolved this matter to his satisfaction. Should there be any further questions or concerns, Near can contact our Customer Support Department 24/7 by calling 1-800-IFRIEND (800-434-4363).
Van
napa,California,
U.S.A.
WPI*IFRIENDS, sure would like to know why i'm being charged
#3Author of original report
Tue, March 28, 2006
Just wanted to add that whoever the customer service represenative who handles claims, I sure would like to know why i'm being charged the above amounts & what it's for. I hope however easy it was for Ifriends to place charges on my card that it's that easy to put it back. This matter needs to be resolved as easy & as quick as my account was charged.*Ifriendly reminder.THANK-YOU
