Angela
Hickory,#2Author of original report
Mon, July 16, 2007
WPIFriendsInternet has refunded all the money in full. Thank you WPIFriendsInternt. After seeing all the complaints against them, I was very skeptical, but looking back now, they were very understanding, easy to deal with when I contacted them, and very quick about resolving the issue and refunding the money.
Steve
Lake Worth,#3UPDATE Employee
Wed, July 11, 2007
After becoming aware of the above RipOffReport complaint, we were able to locate the iFriends account that was created in Angela's name. As Angela mentions, she called our Customer Care Department and spoke to a representative about the charges that we billed to her. We appreciate her contacting us directly to resolve this matter. When Angela called, we immediately cancelled the account, blocked her personal information, and refunded all charges that were billed to her. The iFriends account was created by someone who had complete knowledge of Angela's personal information, including the credit card number, billing address, and email address. This person utilized premium services, which resulted in the various charges which Angela mentions. As stated above, we have refunded those charges. iFriends never solicits billing or personal information from anyone someone manually and deliberately used all of Angela's credit card and personal information to create an iFriends account. We have blocked all of this information so that it can never again be used on our service. We strongly encourage Angela to speak to her bank and change her credit card details to prevent further identity theft. Additionally, if Angela wishes to initiate a police investigation into who fraudulently misused her personal information, we will be happy to cooperate fully with such an investigation. If Angela has any questions, we encourage her to contact our Customer Care Department at 1-800-243-9726 (a toll-free call from the US). Representatives are available 24 hours a day, 7 days a week. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." Our "Customer is Always Right" policy ensures that we take action sufficient to provide each customer with complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
Angela
Hickory,#4Author of original report
Sat, June 30, 2007
The bank has credited my account for the fraudulant charges by WPI*IFRIENDS. I called WPI*IFRIENDS customer service 1800-243-9726 and they told me they would refund my account for the $84.89 in which they charged. I could understand a mistake now and then, but there are HUNDREDS of claims against them right here on ripoffreport, how many more are there? I don't trust this company at all. If they refund my money, I will update again, but I'm not going to count on them. And even if they DO refund my money, I will STILL gladly help anyone who wants to press charges against these people because what they do is not right. They are just going in and taking people's money from their accounts. I had never even seen their website before. They said that maybe it was someone that I know that used my card. NO! IT WAS JUST THEM! THEY somehow got a hold of my number and went ahead and took money. So, even if I get my money back, I STILL want to see the people of WPI*FRIENDS pay for what they are doing to SO MANY innocent people.