Complaint Review: WPI*IFRIENDS INTERNET - Nationwide

After posting a reply to the rebuttal, a manager from WPI contacted me directly to discuss this issue. He was very professional and a very nice person. He took the time to look at every detail of this issue in order to accurately assess the situation. After looking at the account, he said that he understood how our account was charged, and he understood how my husband may have thought that the areas of the website were free, when he was actually charged per minute while on the site. The reason for this additional post is to let anyone who has had problems with this website that if you were honestly wrongfully charged, and you go through the proper channels, they will refund your money. If you are just trying to get something for nothing, then you don't deserve your money back. The gentleman that contacted me was a real stand up person. He restored my faith in this company. I want people to know that he refunded 100% of my money and apologized for his customer service being rude to me and my husband.

To the employee AFF Charged my card without my authorization for amounts I did not approve - your lovely customer care service was a joke - 1. They cannot spell 2. The response was "this happened 2 months ago" Well DUH I contact my credit card company FIRST and disputed the charges and low and behold they could not contact your organization. Therefore I will be turning this matter over to my Attorney - your company cares nothing about the individual - they just care about the $$$$$$

First of all, I don't appreciate the comments made in this rebuttal. This Steven person makes it sound like my husband is lying to me. Neither of us ever talked to him directly, because even though he puts his name on these rebuttals, no one can actually talk to him. I think he is just some sort of editor that tries to sound more intelligent than the people that you actually talk to when you call the customer service line. No, this was not resolved to my husband's satisfaction, because I talked to him after he called their so called customer service. The website stated that the only reason that a credit card was needed was to verify that my husband was 18 years old. I know my husband and he would not pay that kind of money for anything much less access to a website. We are not that stupid. If this Steven would care to contact me or my husband directly, maybe he could get his story straight. Despite what this rebuttal states, and despite what his comment about a spotless record for the past 10 years, this company STOLE our money. It is illegal and immoral. I hope that this company gets enough complaints to shut it down or bankrupt it. If your company is so reputable, why are there so many complaints against it? Steven also stated that his company never sends out unsolicited email, and that is a FLAT OUT LIE!!!!!! Maybe one day you will take money from someone with power and your website will be closed down.

Shortly before posting this RipOffReport complaint, Tammy contacted us directly to ask about the charges posted to the iFriends account. Because Tammy's husband was the cardholder, it was necessary that we speak to him about the information on the account. We spoke to him and he indicated that the refunds he received resolved this matter to his complete satisfaction. Should there be any further questions or concerns, Tammy's husband can contact our Customer Support Department 24/7 at (800) 243-9726. Our transaction records indicate that the account referenced by Tammy was created using her husband's personal information, including credit-card number, mailing address, email address, and IP address. The foregoing information was verified by Tammy's husband, and was also independently verified using records supplied by Visa/Mastercard, as well as by internet IP-address registries. Regarding the substance of the complaint, the scenario presented in Tammy's report is not one that realistically could have occurred on our web site. Our company never sends out unsolicited email. Any email received from us was the result of her husband's own affirmative request for such email. We offer several different types of memberships while the standard iFriends membership carries no charge, the charges mentioned by Tammy were for additional premium services requested and used by her husband. All charges incurred on the account were clearly and conspicuously disclosed in advance. No customer could incur charges as specified in Tammy's complaint without advance disclosure of such charges and numerous multiple click-throughs by the customer to indicate his acknowledgement and affirmative consent to such charges. Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.